Private Patient & Overseas Visitors Service Manager

Harrogate and District NHS Foundation Trust

This job is now closed

Job summary

HDFT's private patient service is a rapidly changing environment, currently working on rebuilding a robust service for private patients. The role of the Service Manager has been created for a highly experienced, capable, motivated and process driven individual to join the Private patient and Overseas Visitors team.

As a pivotal member of the team, the Service Manager will work closely with the Associate Director of Performance and senior management team. The post holder will be key in contributing to the strategic direction of the unit. The Service Manager will support Private patient business development, sales and marketing, supporting in all aspects of the operational, administrative and project management of the relevant private patient's services and teams across outpatients, inpatients and imaging including service delivery, service improvement and programme management across the site.

Main duties of the job

To line manage the administrative team within the private patients service covering outpatients, inpatients and working with imaging administration teams including recruitment, retention and performance management across the service.
Deliver appraisal and mandatory training requirements for all staff within the team
To ensure that all of the trust's clinical governance requirements and regulations are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance.
To support the Systems Manager ensuring that; all of the trust's information governance requirements and regulations as well as all PHIN and GDPR requirements are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance
To be responsible for financial performance relating to delegated budgets and operational performance of the service and subordinate teams and team members
To work with the Associate Director of Performance and Senior management team on delivering the financial, service quality, growth and performance targets of the service

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

28 November 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-1481R-A

Job locations

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

For more information please see the job description attached and for any questions please contact Sam Layfield at sam.layfield@nhs.net

Job description

Job responsibilities

For more information please see the job description attached and for any questions please contact Sam Layfield at sam.layfield@nhs.net

Person Specification

Experience

Essential

Significant demonstrable experience of working in the private healthcare sector or NHS Private patient unit in a management position
Demonstrative significant experience of staff management and leading a team
Experience of implementing and following the guidelines covered in the Overseas Visitors NHS Cost recovery Programme

Desirable

Specialist knowledge and expertise across the Department of Health Overseas Visitors Guidance
Confident and knowledgeable in holding all stage interviews with overseas visitors in relation to chargeable services
Proficient IT super user of trust systems including PCS and Microsoft office suite

Person Specification

Experience

Essential

Significant demonstrable experience of working in the private healthcare sector or NHS Private patient unit in a management position
Demonstrative significant experience of staff management and leading a team
Experience of implementing and following the guidelines covered in the Overseas Visitors NHS Cost recovery Programme

Desirable

Specialist knowledge and expertise across the Department of Health Overseas Visitors Guidance
Confident and knowledgeable in holding all stage interviews with overseas visitors in relation to chargeable services
Proficient IT super user of trust systems including PCS and Microsoft office suite

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information