Senior IT Technician

Harrogate and District NHS Foundation Trust

This job is now closed

Job summary

Implement, manage and support the organisation's data network and computer systems, ensuring standards of performance and security are maintained.

This includes: successfully resolving IT support calls in a timely and efficient manner; performing installations, configurations, relocations and decommissioning of computer hardware and software; fault-finding and rectifying problems; escalating issues as appropriate; promoting good practice in the use of hardware and software and IT security; diagnosing complex integrated service issues; providing specialist knowledge and guidance on technical aspects of systems/services; acting as a local expert / reference point.

Ensure standards of performance and security are maintained.

Support the delivery of health care, and for the service to become associated with efficiency

Main duties of the job

Implement, manage and support the organisation's computer systems and data network

To ensure standards of performance and security are maintained.

Support the delivery of health care, and for the service to become associated with efficiency and reliability.

Provide advice and guidance to peer members of the network and server team.

Provide data services for all computer systems in the organisation

Implement strategies to enhance network services

Investigate ways to reduce costs and environmental impact

Support the design and project management of any changes to the organisations data storage / network infrastructure

Ensure the monitoring and enforcement of the security of the organisation IT systems and infrastructure

Provide a robust second and third line support for the IT service desk

Ensure that all hardware and software being installed meets agreed standards, is fully compatible with the established base, and allows a successful transition from the previous platform or process.

Raise the profile of the IT service, in particular to establish a reputation for providing an effective, timely and responsive service.

Identify how each reported problem should be resolved, allocate resources if necessary and to ensure that all work is undertaken to the standard expected.

The post holder will be required to participate in the departmental on call rota.

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

03 September 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-1435C

Job locations

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

Please see attached Job Description and Person Specification for more details or please contact Jonathan Wilson on jonathanwilson@nhs.net

Job description

Job responsibilities

Please see attached Job Description and Person Specification for more details or please contact Jonathan Wilson on jonathanwilson@nhs.net

Person Specification

Experience

Essential

A minimum or equivalent of 3 years working in an IT technical role
Detailed understanding of LAN and WAN technologies and Protocols, in particular TCP/IP and Cisco Networking
Excellent knowledge of PC, tablet and Server products - hardware and software
Ability to work under extreme pressure and produce high quality work to tight deadlines
Experience of working with clinical and corporate systems

Desirable

IT projects experience and involvement
Displays enthusiasm for self-development.

Person Specification

Experience

Essential

A minimum or equivalent of 3 years working in an IT technical role
Detailed understanding of LAN and WAN technologies and Protocols, in particular TCP/IP and Cisco Networking
Excellent knowledge of PC, tablet and Server products - hardware and software
Ability to work under extreme pressure and produce high quality work to tight deadlines
Experience of working with clinical and corporate systems

Desirable

IT projects experience and involvement
Displays enthusiasm for self-development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information