HR Systems Officer

Harrogate and District NHS Foundation Trust

This job is now closed

Job summary

The post holder will work within the umbrella of the Workforce Information Team situated in the HR Resourcing team. The Workforce Information Team is responsible for providing information for the management of HR metrics and for rolling out and supporting the implementation of the Manager Self Service functionality of ESR.

The HR Department is part of the Trusts wider Corporate Directorate which includes other functions such as Finance, Payroll, Risk Management, IT, etc.

Main duties of the job

Provide first line user support to the users of ESR Manager Self Service Employee Self Service systems and provide advice to users where difficulties or questions arise.
To assist with any further implementations of the ESR system.
Proactively dealing with a range of queries arising as required.
Provide training to users of the system.

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

09 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

421-CORP-1399A

Job locations

Harrogate and District NHS Foundation Trust

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

Provide first line user support to the users of ESR Manager Self Service Employee Self Service systems and provide advice to users where difficulties or questions arise.
Assist with any further implementations of the system.
Manage the Manager Self Service inbox ensuring all queries are responded to in a timely manner.
To assimilate and maintain a library of handbooks, user manuals, advisory notes and other documentation related to the functioning and use of the ESR self-service system.
To train users in the use of the system on a one-to-one basis.
To assist with the identification of the current procedures and the implementation of new ways of working where applicable.
To run routine and ad-hoc reports from the system to identify and provide information to assist with the management of the self-service functionality.
Liaise with the Payroll team to ensure pay related changes through the Manager Self Service system are made prior to payroll cut off dates.
Raise ESR IBM support requests as and when required.
Grant access on a smartcard appropriate to the users responsibility and authorised signatory.
Responsible for setting up new managers or supervisors on the self-service system.
Working under the direction of the Workforce Information Manager, be expected to use your own initiative to ensure a reliable and timely service is provided to users across the Trust.
Obtain professional advice from other colleagues when employee requirements exceed own level of expertise.
Communicate with customers at all levels politely and with empathy, especially when dealing with managers and members of staff in sensitive and emotive situations.
Manage own workload effectively to enable all deadlines to be met.
Maintain up to date knowledge of the ESR system with regard to user notices, upgrades etc.
Assist in the production, analysis, interpretation and validation of statistical workforce information using the workforce information systems available as required.
Provide support for all HR systems as and when required.

This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder.

Job description

Job responsibilities

Provide first line user support to the users of ESR Manager Self Service Employee Self Service systems and provide advice to users where difficulties or questions arise.
Assist with any further implementations of the system.
Manage the Manager Self Service inbox ensuring all queries are responded to in a timely manner.
To assimilate and maintain a library of handbooks, user manuals, advisory notes and other documentation related to the functioning and use of the ESR self-service system.
To train users in the use of the system on a one-to-one basis.
To assist with the identification of the current procedures and the implementation of new ways of working where applicable.
To run routine and ad-hoc reports from the system to identify and provide information to assist with the management of the self-service functionality.
Liaise with the Payroll team to ensure pay related changes through the Manager Self Service system are made prior to payroll cut off dates.
Raise ESR IBM support requests as and when required.
Grant access on a smartcard appropriate to the users responsibility and authorised signatory.
Responsible for setting up new managers or supervisors on the self-service system.
Working under the direction of the Workforce Information Manager, be expected to use your own initiative to ensure a reliable and timely service is provided to users across the Trust.
Obtain professional advice from other colleagues when employee requirements exceed own level of expertise.
Communicate with customers at all levels politely and with empathy, especially when dealing with managers and members of staff in sensitive and emotive situations.
Manage own workload effectively to enable all deadlines to be met.
Maintain up to date knowledge of the ESR system with regard to user notices, upgrades etc.
Assist in the production, analysis, interpretation and validation of statistical workforce information using the workforce information systems available as required.
Provide support for all HR systems as and when required.

This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder.

Person Specification

Qual

Essential

Diploma level qualification (or equivalent experience at that level)

Desirable

Qualifications in Microsoft Office

Experience

Essential

Experience of office or busy environment
Experience of using systems

Desirable

Experience of working in the NHS
Experience of the ESR Manager or Supervisor Self Service functionality

Skills

Essential

Excellent communication skills - both verbal and written
Planning and organising workload to meet deadlines
Excellent attention to detail and accuracy

Desirable

Competent in the use of computer packages

Person Specification

Qual

Essential

Diploma level qualification (or equivalent experience at that level)

Desirable

Qualifications in Microsoft Office

Experience

Essential

Experience of office or busy environment
Experience of using systems

Desirable

Experience of working in the NHS
Experience of the ESR Manager or Supervisor Self Service functionality

Skills

Essential

Excellent communication skills - both verbal and written
Planning and organising workload to meet deadlines
Excellent attention to detail and accuracy

Desirable

Competent in the use of computer packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information