Job summary
The Trust is seeking to recruit an IT Service Desk Operator to primarily provide support to users of IT systems and services across the Trust's Acute and Community footprint. You will support the use of hardware, software and telecommunications in the organisation, including providing high level remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.
Main duties of the job
The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing first line support to users of IT systems and services across the organisation.
This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.
A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have good working knowledge of Windows 10, Windows 11, and Android operating systems.
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description
Job responsibilities
For more information please see attached the job description and person specification and for any questions please contact Phill Peplow on 01423554612 or at phill.peplow@nhs.net
Job description
Job responsibilities
For more information please see attached the job description and person specification and for any questions please contact Phill Peplow on 01423554612 or at phill.peplow@nhs.net
Person Specification
Essential and Desirable Criteria
Essential
- Educated to diploma level or equivalent or equivalent experience
- Experience in an IT Service desk role
- Good communication and interpersonal skills, in person, verbal and written.
- Experience of Active Directory user and computer management
- Knowledge of Microsoft Office products including O365
- Knowledge of Microsoft Operating Systems, Windows 10, 11 and Android smart phones
Desirable
- Understanding of ITIL process and procedure
- Knowledge of technologies such as PC peripherals, laptops, tablets & mobile phones
- Knowledge & experience of remote control & support software
- Ability to diagnose and fault find issues between hardware, OS, software, application, and network
- Experience of national NHS systems, E-mail, SPINE
Person Specification
Essential and Desirable Criteria
Essential
- Educated to diploma level or equivalent or equivalent experience
- Experience in an IT Service desk role
- Good communication and interpersonal skills, in person, verbal and written.
- Experience of Active Directory user and computer management
- Knowledge of Microsoft Office products including O365
- Knowledge of Microsoft Operating Systems, Windows 10, 11 and Android smart phones
Desirable
- Understanding of ITIL process and procedure
- Knowledge of technologies such as PC peripherals, laptops, tablets & mobile phones
- Knowledge & experience of remote control & support software
- Ability to diagnose and fault find issues between hardware, OS, software, application, and network
- Experience of national NHS systems, E-mail, SPINE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
