Job summary
An exciting opportunity has arisen within the Macmillan Information & Support Service at Harrogate District Hospital for a Cancer Information and Support Adviser. We are looking for an enthusiastic, knowledgeable, highly motivated and organised individual with excellent communication skills to support the Macmillan Information & Support service which will be based in within the Sir Robert Ogden Macmillan Centre
You will be joining an established and expert Cancer Information & Support Team and will be responsible for offering expert patient information and support for patients' practical, emotional and social needs. You will be leading and facilitating Patient Education Programmes and undertaking holistic needs assessments to agree personalised care and support plans with patients that address the concerns of those living with and beyond cancer including their families, friends and carers. There will be significant opportunities to develop and you will be supported to do this with a clear development plan. Participation in the provision of clinical supervision and undertaking service evaluation and audit will be paramount.
Informal enquiries encouraged prior to application. Please contact Gemma Brooksbank Matron for Haematology and Oncology
Main duties of the job
The post holder will manage the delivery of comprehensive cancer information, education and support service within Harrogate and District Foundation Trust for people affected by cancer including patients, carers, family and friends as well as health and social care professionals.
The post holder will ensure access to high quality information and compassionate support for all service users that is accessible via multiple formats and mediums of delivery and link with other agencies locally, regionally and nationally. They will also work closely with all clinical teams to share expertise that enhances the experience of those affected by cancer.
The post holder will support projects to improve patient experience, gain service user engagement and support clinical teams in the continued implementation of the personalised care agenda and the agreed stratified cancer pathways for follow up.
About us
Cancer Services at Harrogate is a friendly, hardworking and supportive environment where you will work along side hugely talents individuals with plenty of opportunities to develop.
Job description
Job responsibilities
- Communicate sensitively and compassionately in often very emotional situations with patients, families, carers who may be very distressed
- Provide practical and emotional support for service users in a range of settings e.g. the Sir Robert Ogden Macmillan Center, wards, in the community, by email or over the telephone
- Demonstrate specialist skills to develop and undertake health and wellbeing events to promote the principles of patient self-management in consultation with the information and support manager and the clinical teams. These will include generic patient education programmes at the beginning, during and end of treatment and some clinically specific events.
- Actively promote and participate in the implementation of key principles of the Personalised Care agenda in line with the NHS long term plan
- Support the manager in the continued development of an Information and support strategy in line with the Trust values and strategy working in partnership with key stakeholders
- Develop and provide high quality information for use across multiple media formats, e.g. social media, website and video.
- Participate in the ongoing development of the service so that it remains patient focused and meets the needs of the local community
Job description
Job responsibilities
- Communicate sensitively and compassionately in often very emotional situations with patients, families, carers who may be very distressed
- Provide practical and emotional support for service users in a range of settings e.g. the Sir Robert Ogden Macmillan Center, wards, in the community, by email or over the telephone
- Demonstrate specialist skills to develop and undertake health and wellbeing events to promote the principles of patient self-management in consultation with the information and support manager and the clinical teams. These will include generic patient education programmes at the beginning, during and end of treatment and some clinically specific events.
- Actively promote and participate in the implementation of key principles of the Personalised Care agenda in line with the NHS long term plan
- Support the manager in the continued development of an Information and support strategy in line with the Trust values and strategy working in partnership with key stakeholders
- Develop and provide high quality information for use across multiple media formats, e.g. social media, website and video.
- Participate in the ongoing development of the service so that it remains patient focused and meets the needs of the local community
Person Specification
Qualifications
Essential
- First Degree in relevant field or equivalent training or experience.
- Cancer or information related CPD courses Evidence of commitment to continuing professional development
- NMC, AHP or social care registered
Desirable
- Advanced communication skills training or prepared to undertake.
- Master's level education in relevant field
Experience
Essential
- Significant experience of working at a senior level within a related specialty.
- Experience of working directly with patients/relatives / carers with health needs.
- Experience of multi-professional working.
- Able to communicate contentious and or sensitive information effectively to service users and within multidisciplinary teams across all sectors.
Desirable
- Previous experience of working with informational needs of patients.
Person Specification
Qualifications
Essential
- First Degree in relevant field or equivalent training or experience.
- Cancer or information related CPD courses Evidence of commitment to continuing professional development
- NMC, AHP or social care registered
Desirable
- Advanced communication skills training or prepared to undertake.
- Master's level education in relevant field
Experience
Essential
- Significant experience of working at a senior level within a related specialty.
- Experience of working directly with patients/relatives / carers with health needs.
- Experience of multi-professional working.
- Able to communicate contentious and or sensitive information effectively to service users and within multidisciplinary teams across all sectors.
Desirable
- Previous experience of working with informational needs of patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
