Job summary
*Please be aware interviews for this post will be held on Friday 9th February*
Are you passionate about making a difference to the patient journey throughout the hospital? Well this might be the role for you. An exciting opportunity has arisen within the Referral to Treatment (RTT) Team at Harrogate & District NHS Foundation Trust.
We are looking for a passionate and proactive individual to join our hard working team who is responsible for the validation of patient pathways within HDFT to support the delivery of the 18 Week Referral to Treatment (RTT) standard. The post holder will directly contribute towards the Trusts elective performance by getting patients through their elective pathway with minimal delays.
The post holder is responsible for effectively co-ordinating the tracking of the administrative pathway using the Trust PTL (patient tracking list) software, ensuring that all steps on the patient pathway are booked and recorded appropriately, in a timely manner. The post holder will use their own judgement and analytical skills to ensure patients pathways & 'clocks' are stopped and started correctly to ensure patient waiting times are recorded correctly. The post holder will develop a thorough understanding of the national rules for RTT.
Please note this job is primarily office based, with the potential to work from home one day a week once training has been provided.
Main duties of the job
As part of this role, a general understanding ofthe patient journey throughout the hospital is required as you will be tracking patients throughout their journey from referral to treatment ensuring their appointments, diagnostic tests any another activity is booked in a timely manner. To support this, you will develop relationships with a range of departments Trust wide, work to motivate staff to achieve objectives and prevent breaches by working together in order to efficiently progress patients on their pathways. This is an exciting opportunity as inthis role there is opportunity to identify areas for service improvement to streamline all steps of the patient pathway and improve quality and timelines of patient care.
This role involves reading confidential information and working in a busy, fast paced environment. You must have good IT skills, including Microsoft Excel,and experience working with hospital patient systems. You must have excellent attention to detail and demonstrate ability to reliably check and record data. You will have ability to work as both part of a team and independently. A basic knowledge of medical terminology is desirable.
About us
At Harrogate and District NHS Foundation Trust, we value Kindness, Integrity, Teamwork and Equality. If you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
Job description
Job responsibilities
Please see attached job description and person specification for full details of the duties and responsibilities of this role. If you have any questions, please contact Chelsea Farrar on chealsea.farrar1@nhs.net or call 01423 553497.
Job description
Job responsibilities
Please see attached job description and person specification for full details of the duties and responsibilities of this role. If you have any questions, please contact Chelsea Farrar on chealsea.farrar1@nhs.net or call 01423 553497.
Person Specification
Qualifications
Essential
- oGood general secondary education to GCSE level and above
- oIT literate in Microsoft Word and Excel
Experience
Essential
- oPrevious NHS experience
- oExperience of using patient information systems (e.g. PCS, ICE, WebV etc.)
Desirable
- Experience of working in other HDFT departments
Knowledge
Essential
- Knowledge of managing inpatient or outpatient waiting lists
- General knowledge of patient journey through the hospital
- A basic knowledge of medical terminology across all specialties
- Knowledge of confidentiality policies
Desirable
- Knowledge of 18 weeks national policy and associated guidance and clock rules
- Knowledge of WYAAT Patient Access Policy
- Knowledge of HDFT procedures
Skills
Essential
- oDemonstrate excellent verbal and written communication skills
- oAbility to work under pressure
- oDemonstrate excellent organisational and time management skills
- oAbility to learn, absorb and retain new information
- oAbility to work on own initiative, prioritise own work and delegate where necessary
- oGood interpersonal skills with a range of people at different levels
- oDemonstrate ability to pay excellent attention to detail
Desirable
- oBe willing to participate in the promotion of effective team working
Person Specification
Qualifications
Essential
- oGood general secondary education to GCSE level and above
- oIT literate in Microsoft Word and Excel
Experience
Essential
- oPrevious NHS experience
- oExperience of using patient information systems (e.g. PCS, ICE, WebV etc.)
Desirable
- Experience of working in other HDFT departments
Knowledge
Essential
- Knowledge of managing inpatient or outpatient waiting lists
- General knowledge of patient journey through the hospital
- A basic knowledge of medical terminology across all specialties
- Knowledge of confidentiality policies
Desirable
- Knowledge of 18 weeks national policy and associated guidance and clock rules
- Knowledge of WYAAT Patient Access Policy
- Knowledge of HDFT procedures
Skills
Essential
- oDemonstrate excellent verbal and written communication skills
- oAbility to work under pressure
- oDemonstrate excellent organisational and time management skills
- oAbility to learn, absorb and retain new information
- oAbility to work on own initiative, prioritise own work and delegate where necessary
- oGood interpersonal skills with a range of people at different levels
- oDemonstrate ability to pay excellent attention to detail
Desirable
- oBe willing to participate in the promotion of effective team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
