Job summary
Would you like the opportunity to work as a valuable team member as part of the HDFT Community Dental Services (HDFT CDS). If so then now is the right time to join
The post holder will be responsible for reception and administrative work required in support of the day to day operation of the dental clinics. To provide administration support to the clinicians and Integrated Management Team i.e. typing letters, maintaining spread sheets managing wait lists.
The post holder will be required to travel to provide reception and administrative support at other clinics in the locality and for initiatives such as audits and clinical governance undertaken on a countywide basis.
Main duties of the job
We are looking to recruit an Administrator/Receptionist to work in Harrogate and District Foundation Trust Community Dental Service, within the East Locality based at Malton Dental Clinic, Malton. It is a part time post, working 22.5 hours on a Monday Tuesday, Wednesday and Thursday
The post holder will be responsible for reception/administrative clerical duties for the day to day operation of the dental clinic covering all aspects of administrative duties as outlined in the job description for patients, both children and adults, including those who may have special needs or dental phobia.
This role has a large emphasis on administrative duties out with the receptionist element, to ensure that the patient pathway is as effective as possible and there may be some service wide administrative duties that will be carried out as part of this role.
You will need excellent administrative knowledge and computer skills and have attention to detail to tasks. A high degree of confidentiality, sensitivity, discretion and tact is required.
In addition you must be able to demonstrate excellent communication skills both verbal and written. You will be active and through your interpersonal skills you should be able to crisis manage and actively problem solve without direct supervision.
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme and counselling service for employees.
North Yorkshire and York is an area of outstanding natural beauty with a varied landscape of moors, dales and a spectacular coastline, quaint villages, historic market towns and cities.
Job description
Job responsibilities
Has an effective working knowledge of outpatient waiting list targets and is at all times working alongside clinical and nursing staff, adhering to the Referral for Treatment Access Policy. Liaises with consultant, medical and nursing staff and Directorates with regard to the effectiveness of outpatient appointment systems. Takes responsibility for ensuring that all appointments are maintained within Trust targets. Assists the Performance and Quality Lead in reviewing current administration systems within the department, ensuring that any necessary changes enhancing service provision are undertaken. Manage electronic diary booking system appropriately i.e. making amendments to rotas, inputting Rosters on the system Arrange meetings to include booking rooms, ensuring all necessary equipment is available Informal minute taking, forming agendas and co-ordination of meetings Financial duties i.e. banking, reconciliation, statements and follow up bad debts. Collection of data i.e. to support auditThis post involves dealing with enquiries and talking to patients and the general public, both face to face and on the telephone. Some individuals may exhibit emotionally and/or physically challenging behaviour. Whilst all contacts should be treated with respect and courtesy, no member of staff is expected to tolerate abusive or aggressive behaviour, and should report such incidents as per policy.For further information on this position please see the Job Description attached.
Job description
Job responsibilities
Has an effective working knowledge of outpatient waiting list targets and is at all times working alongside clinical and nursing staff, adhering to the Referral for Treatment Access Policy. Liaises with consultant, medical and nursing staff and Directorates with regard to the effectiveness of outpatient appointment systems. Takes responsibility for ensuring that all appointments are maintained within Trust targets. Assists the Performance and Quality Lead in reviewing current administration systems within the department, ensuring that any necessary changes enhancing service provision are undertaken. Manage electronic diary booking system appropriately i.e. making amendments to rotas, inputting Rosters on the system Arrange meetings to include booking rooms, ensuring all necessary equipment is available Informal minute taking, forming agendas and co-ordination of meetings Financial duties i.e. banking, reconciliation, statements and follow up bad debts. Collection of data i.e. to support auditThis post involves dealing with enquiries and talking to patients and the general public, both face to face and on the telephone. Some individuals may exhibit emotionally and/or physically challenging behaviour. Whilst all contacts should be treated with respect and courtesy, no member of staff is expected to tolerate abusive or aggressive behaviour, and should report such incidents as per policy.For further information on this position please see the Job Description attached.
Person Specification
Education, Qualifications & Training
Essential
- Good general education with skills in written and oral English and basic maths
- 5 GCSE's or equivalent
- ECDL or equivalent IT qualification
- NVQ level 3 Business Administration or equivalent experience
Experience
Essential
- Cash-handling and basic financial record-keeping
- Experience of clerical and administrative duties
- Excellent IT skills Including use of Microsoft Outlook and using Excel Spreadsheets regularly
- Previous Experience of booking oupatient appointments
Desirable
- Experience of working with people with challenging behavior/special needs
- NHS Experience
- Customer Care Experience
Knowledge
Essential
- Computer Literate
- Ability to maintain confidentiality at all times
- Ability to work under pressure and to meet deadlines
- Experienced in use of patient or clinical record system
Desirable
- Knowledge of dental procedures and terminology
Skills and Aptitude
Essential
- Ability to liaise with staff at all levels
- Good organisational skills and organised approach to work
Person Specification
Education, Qualifications & Training
Essential
- Good general education with skills in written and oral English and basic maths
- 5 GCSE's or equivalent
- ECDL or equivalent IT qualification
- NVQ level 3 Business Administration or equivalent experience
Experience
Essential
- Cash-handling and basic financial record-keeping
- Experience of clerical and administrative duties
- Excellent IT skills Including use of Microsoft Outlook and using Excel Spreadsheets regularly
- Previous Experience of booking oupatient appointments
Desirable
- Experience of working with people with challenging behavior/special needs
- NHS Experience
- Customer Care Experience
Knowledge
Essential
- Computer Literate
- Ability to maintain confidentiality at all times
- Ability to work under pressure and to meet deadlines
- Experienced in use of patient or clinical record system
Desirable
- Knowledge of dental procedures and terminology
Skills and Aptitude
Essential
- Ability to liaise with staff at all levels
- Good organisational skills and organised approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Malton Community Dental
Malton Hospital, Middlecave Road, Maiden Greve
Malton
YO17 7NG
Employer's website
https://www.hdft.nhs.uk/ (Opens in a new tab)
