HR Systems Officer

Job description

Job responsibilities

• Provide first line user support to the users of ESR Manager Self Service Employee Self Service systems and provide advice to users where difficulties or questions arise.
• Assist with the rollout of ESR Manager Self Service to medical staff and any further implementations of the system.
• Manage the Manager Self Service inbox ensuring all queries are responded to in a timely manner.
• To assimilate and maintain a library of handbooks, user manuals, advisory notes and other documentation related to the functioning and use of the ESR self-service system.
• To train users in the use of the system on a one-to-one basis.
• To assist with the identification of the current procedures and the implementation of new ways of working where applicable.
• To run routine and ad-hoc reports from the system to identify and provide information to assist with the management of the self-service functionality.
• Liaise with the Payroll team to ensure pay related changes through the Manager Self Service system are made prior to payroll cut off dates.
• Raise ESR IBM support requests as and when required.
• Grant access on a smartcard appropriate to the users responsibility and authorised signatory.
• Responsible for setting up new managers or supervisors on the self-service system.
• Working under the direction of the Workforce Information Manager, be expected to use your own initiative to ensure a reliable and timely service is provided to users across the Trust.
• Obtain professional advice from other colleagues when employee requirements exceed own level of expertise.
• Communicate with customers at all levels politely and with empathy, especially when dealing with managers and members of staff in sensitive and emotive situations.
• Manage own workload effectively to enable all deadlines to be met.
• Maintain up to date knowledge of the ESR system with regard to user notices, upgrades etc.
• Provide support for all HR systems as and when required.

This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder.

Person Specification

Qual

Essential

• Diploma level qualification (or equivalent experience at that level)

Experience

Essential

• Experience of office or busy environment

Desirable

• Experience of working in the NHS
• Experience of the ESR Manager or Supervisor Self Service functionality

Skills

Essential

• Excellent communication skills - both verbal and written
• Planning and organising workload to meet deadlines

Desirable

• Competent in the use of computer packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate and District NHS Foundation Trust

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)