Job summary
E-Rostering Admin AssistantHours:37.5 per weekBand:2
Essential Requirements: GCSE or equivalent in Maths and English grade C or above or NVQ Level 2 or above in Business Administration
Are you passionate about customer service, data and information? If so, we have an exciting opportunity for an administrator to join the team supporting e-Rostering and overseeing the helpdesk.
For more information please contact Martin Deacon - E-Rostering Manager on 07736 085 783.
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if you are interested.**
Main duties of the job
You will be inputting data into the central rostering systems, so you must be able to maintain accuracy and have an eye for detail. You will be answering the phone and email queries and questions from managers and users. You will be expected to provide excellent customer service and help the users get the best from the systems we have in place.
You will already be able to use Excel, Word and other MS packages and be willing to learn about our e-Rostering and ESR systems. Full training is provided in our E-Rostering system.
About us
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description
Job responsibilities
Key Responsibilities
- Provide administrative support and assistance to the E-Rostering Manager and E-Rostering Facilitators to support with the e-rostering system, across the Trust, including inputting starters, leavers and changes as required and addressing helpdesk queries.
- To assist in the generation of the time & attendance and sickness & absence payroll files from E-Rostering System each month. Ensuring exceptions are analysed, investigated and actioned; files are created and transferred to the ESR hub so that appropriate payments can be made. Escalating where necessary to the E-Rostering Manager.
- Configuration of the e-rostering system based on the information provided by the E-Rostering Manager.
- Provide helpdesk advice and support to roster managers on the phone, via email and in person on the creation, verification and allocation of rosters plus other ad hoc queries. Communicating technical concepts to a non-technical audience.
- To promote and maximise effective use of the E-Rostering System.
- Encourage and instil confidence in new roster managers to cooperate and use the system effectively.
- To liaise with the suppliers helpdesk, when necessary, to resolve system problems.
- Build effective relationships with ward, department and line managers to address queries and questions regarding using or utilising the system effectively.
- Show due diligence in the adherence to and to the perpetuation of the Trusts policies and procedures.
- Assist in the review of standards and procedures for the development and use of the e-rostering system.
- Assist with the data cleansing of the ESR system.
- Input data into ESR for example appraisal data, flu vaccination information, and Equality and diversity data.
- Provide analysis for ESR or other data sets as required and directed.
Other Requirements
- Ensure confidentiality at all times.
- Provides effective communication, maintaining excellent inter-personal skills when dealing with members of staff at all levels within the Trust. Liaises with other departments as required.
- Take responsibility for continuous professional development.
Special Conditions
- Undertake other tasks and duties as required which are commensurate with the nature of this post.
This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder.
For more information please see job description attached.
Job description
Job responsibilities
Key Responsibilities
- Provide administrative support and assistance to the E-Rostering Manager and E-Rostering Facilitators to support with the e-rostering system, across the Trust, including inputting starters, leavers and changes as required and addressing helpdesk queries.
- To assist in the generation of the time & attendance and sickness & absence payroll files from E-Rostering System each month. Ensuring exceptions are analysed, investigated and actioned; files are created and transferred to the ESR hub so that appropriate payments can be made. Escalating where necessary to the E-Rostering Manager.
- Configuration of the e-rostering system based on the information provided by the E-Rostering Manager.
- Provide helpdesk advice and support to roster managers on the phone, via email and in person on the creation, verification and allocation of rosters plus other ad hoc queries. Communicating technical concepts to a non-technical audience.
- To promote and maximise effective use of the E-Rostering System.
- Encourage and instil confidence in new roster managers to cooperate and use the system effectively.
- To liaise with the suppliers helpdesk, when necessary, to resolve system problems.
- Build effective relationships with ward, department and line managers to address queries and questions regarding using or utilising the system effectively.
- Show due diligence in the adherence to and to the perpetuation of the Trusts policies and procedures.
- Assist in the review of standards and procedures for the development and use of the e-rostering system.
- Assist with the data cleansing of the ESR system.
- Input data into ESR for example appraisal data, flu vaccination information, and Equality and diversity data.
- Provide analysis for ESR or other data sets as required and directed.
Other Requirements
- Ensure confidentiality at all times.
- Provides effective communication, maintaining excellent inter-personal skills when dealing with members of staff at all levels within the Trust. Liaises with other departments as required.
- Take responsibility for continuous professional development.
Special Conditions
- Undertake other tasks and duties as required which are commensurate with the nature of this post.
This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder.
For more information please see job description attached.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English grade C or above or NVQ Level 2 or above in Business Administration
Experience
Essential
- Good understanding of IT software packages such as Word, Excel, and Outlook
- Excellent communication skills
Desirable
- Administration experience
- Working within a helpdesk environment
- Administration knowledge of HealthRoster or ESR.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English grade C or above or NVQ Level 2 or above in Business Administration
Experience
Essential
- Good understanding of IT software packages such as Word, Excel, and Outlook
- Excellent communication skills
Desirable
- Administration experience
- Working within a helpdesk environment
- Administration knowledge of HealthRoster or ESR.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
