York and Scarborough Teaching Hospitals NHS Foundation Trust

Apprentice Outpatient Services Administrator - Scarborough

The closing date is 16 February 2026

Job summary

This post is offered initially for a 18 months fixed term period and you will be paid Band 2 whilst you undertakeCustomer Service Apprenticeship Level 2. On successful completion of your apprenticeship you will bepromoted to Band 3 Outpatient Services Administrator position.

Outpatient Appointment Services provide an essential administrative and telephony support service to a range of Outpatient clinics across the Trust which includes booking new patients and follow up appointments in accordance with the Referral to Treatment Policy.

To apply for this exciting opportunity, you will need to meet the following criteria:

Aged 16-18: If you do not hold English and Maths at GCSE grade A-G / 1-9, Functional Skills Level 1, or an ENIC UK-recognised equivalent (proof of achievement will be required), you will be required to undertake these as part of the funding rules.

Aged 19 or over: English and maths is not required.

Be 16 years old or older and not in full time education.
Provide proof of UK residency.

**Please review the attached 'Guidance for Applicants' document to ensure you meet the eligibility criteria to undertake an apprenticeship.**

Main duties of the job

Create accurate database entry and case notes for patients not currently registered on the Trust's core patient database
To administer and process referrals via the electronic booking system eRS in accordance with the Referral to Treatment Policy
To manage patients through Outpatient administrative processes and pathways in accordance with Standard Operating Procedures
To process all new patient appointments within agreed timescales and in accordance with consultants' requests and Speciality booking rules
To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers
To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary
To receive and accurately process any clinic amendments or cancellations ensuring that the patient is supported by the Referral to Treatment guidelines and booking rules
Duties also involve covering the Outpatient reception desk and Call Centre using effective and efficient customer service skills to ensure our patients experience a consistent welcoming approach from our staff and will also include dealing with patients ringing into the Department to book, change or cancel Outpatient appointments.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants

27 days holiday rising to 33 days (depending on NHS Trust service)

Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully.If you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.

A variety ofdifferent typesof paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Workscheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

02 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £26,598 a year per annum

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

419-7509438-AA-O

Job locations

Scarborough Hospital

Woodlands drive

Scarborough

YO12 6QL

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

For more information on the Apprenticeship and overview of modules, please see document 'Customer Service Practitioner Apprenticeship Overview' attached.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

For more information on the Apprenticeship and overview of modules, please see document 'Customer Service Practitioner Apprenticeship Overview' attached.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, Qualifications and Training

Essential

Educated to GCSE Level or equivalent. English at C or above - or equivalent qualification/demonstrable experience.
Good written and spoken English

Skills & Attributes

Essential

Excellent verbal and written communication skills
Excellent interpersonal skills
Ability to communicate with staff at all levels

Aptitude & Personal Qualities

Essential

Able to work as part of a team

Desirable

Able to show flexibility and adaptation to service requirements
Methodical and highly organised

Experience and Knowledge

Desirable

Previous office/administrative experience in an NHS environment.

Person Specification

Education, Qualifications and Training

Essential

Educated to GCSE Level or equivalent. English at C or above - or equivalent qualification/demonstrable experience.
Good written and spoken English

Skills & Attributes

Essential

Excellent verbal and written communication skills
Excellent interpersonal skills
Ability to communicate with staff at all levels

Aptitude & Personal Qualities

Essential

Able to work as part of a team

Desirable

Able to show flexibility and adaptation to service requirements
Methodical and highly organised

Experience and Knowledge

Desirable

Previous office/administrative experience in an NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)