Patient Services Assistant

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

education, training

Essential

• Good basic education - reading and writing plus basic numeric skills
• Willingness to complete appropriate qualifications for work related training

Desirable

• Basic understanding of infection control
• Knowledge of NHS & Local Trust

Aptitude & Personal Qualities

Essential

• Good customer service skills
• Caring disposition
• Possess excellent personal hygiene standards
• Flexible attitude to work, hours and duties
• Commitment to learning new skills

Experience & Knowledge Required

Essential

• Able to understand and follow written and verbal instructions
• Effective oral and written communication skills
• Basic IT skills
• Flexible approach to work
• Able to work alone and with others as part of a team using initiative
• Previous experience of working with people

Desirable

• Ability to prioritise work of self and others
• Previous NHS experience

Physical Requirements

Essential

• Ability to work without immediate supervision being able to prioritise, and use own initiative
• Ability to work in pressure situations and still maintain standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)