Job summary
The Harrogate team are looking for a receptionist who is flexible, motivated, appropriately trained and enthusiastic, who possess excellent interpersonal and communication skills, along with the ability to work with a diverse range of clients to provide high quality care. Candidates will work as a member of the multi-disciplinary team across all areas of the Sexual Health services, in an innovative sexual health and HIV setting.
The post involves providing and maintaining high quality service user focused access to the Integrated Sexual Health Service via customer service and support, across all service clinical venues in a confidential and non-judgemental way.
The successful candidate will support service users to access all aspects of the provision available from the Integrated Sexual Health Service.
Main duties of the job
Act as the initial point of contact for, and provide general information directly to, patients, visitors, staff and others, possibly both internal and external, via correspondence, the telephone, email or face-to-face.
Deal with routine enquiries where appropriate, or make judgements on the most relevant referral point, acknowledging that the nature of such enquiries could involve personal and sensitive information, in respect of which confidentiality must be maintained at all times.
Make appointments as appropriate, which may include issuing written confirmation through already prepared standard and routine letters. Email and text. Resolve any problems or issues, wherever possible, which may arise, including those relating to the planning and preparation of, for example, Clinic schedules.
Undertake basic Clerical tasks, such as, for example, distribution of incoming/outgoing post, filing, photocopying and completion of standard Forms/Returns. May be required to type/word process routine letters and other appropriate documents.
Record information on relevant Systems, including that relating to patients where appropriate, which may be computerised or paper-based.
You will be supporting multiple clinics within sexual health. This may involve chaperoning. Experience is not necessary as training will be given, but a willingness to learn and develop is essential.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualification Knowledge and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
- Computer literacy skills to RSA2, NVQ 2 or equivalent/demonstrable experience
Desirable
- Previous Office/Administrative experience in an NHS environment Experience (1 year minimum) Office/Administrative role
- Experience of dealing with confidential information
Personal Attributes
Essential
- Self-disciplined/motivated and empathetic
Skills
Essential
- Able to organise and prioritise own workload
- Possess sound communication skills
- Able to function effectively as part of a team
- Have the ability to exercise initiative
Person Specification
Qualification Knowledge and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
- Computer literacy skills to RSA2, NVQ 2 or equivalent/demonstrable experience
Desirable
- Previous Office/Administrative experience in an NHS environment Experience (1 year minimum) Office/Administrative role
- Experience of dealing with confidential information
Personal Attributes
Essential
- Self-disciplined/motivated and empathetic
Skills
Essential
- Able to organise and prioritise own workload
- Possess sound communication skills
- Able to function effectively as part of a team
- Have the ability to exercise initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
