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York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Service Assistant

The closing date is 11 June 2025

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Job summary

An exciting opportunity has arisen for Patient Services Assistants (PSA) on ward 36 which is a medical ward with a gastroenterology specialty.

The patient services assistant role will involve working as part of an integrated team, guided by local and Trust policy and procedure. This will involve carrying our non-nursing duties as delegated by the Registered nurse, using initiative within the level of competence expected for the role. To assist and support members of the multi disciplinary team in order to provide a high standard of patient centred care whilst demonstrating care and compassion in meeting the patient's needs.

Main duties of the job

The PSA will focus on supporting the nutrition needs of patients, this will include:

  • Taking on the role of 'nutrition coordinator' at mealtimes liaising with nursing staff to ensure that patients are sitting out or up in bed and ready to eat.
  • The PSA will ensure the patients have hand hygiene wipes available and offer help where needed, ensure the correct cutlery and aids are available and that the 'red tray' system is implemented.
  • Assisting patients at mealtimes and helping them with food where appropriate.
  • Working alongside nursing staff to promote 'first a drink', helping patients with drinks to support hydration.
  • Supporting patients to complete their menus, offering help as required and ensuring that the correct menus (including special diets, snack menus, finger food etc.) are ordered.
  • Completing food and fluid charts. escalating concerns to nursing staff.
  • Keeping nutrition board up to dates.

Additional duties to support the nursing team as required.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7196411-PSA-MY

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications and Training

Essential

  • Able to work alone and with others as part of a team using initiative
  • Good customer service skills
  • Basic IT skills

Desirable

  • Able to prioritise workload of self and others
  • Previous NHS experience
  • Basic understanding of infection control
  • Knowledge of NHS and local Trust

Aptitude and Personal Qualities

Essential

  • Previous experience of working with people
  • Effective verbal communication skills

Desirable

  • Previous NHS experience
Person Specification

Qualifications and Training

Essential

  • Able to work alone and with others as part of a team using initiative
  • Good customer service skills
  • Basic IT skills

Desirable

  • Able to prioritise workload of self and others
  • Previous NHS experience
  • Basic understanding of infection control
  • Knowledge of NHS and local Trust

Aptitude and Personal Qualities

Essential

  • Previous experience of working with people
  • Effective verbal communication skills

Desirable

  • Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Sister

Vicky Davey

v.davey@nhs.net

01904726036

Details

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7196411-PSA-MY

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Supporting documents

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