York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

The closing date is 04 June 2025

Job summary

Are you passionate about providing compassionate care and making a difference in patients' lives?

We are looking for dedicated individuals to join our team as Patient Services Assistants (PSA) on Lilac Ward at Scarborough Hospital.

Lilac is a very busy admissions ward. As a PSA you will be an integral member of our ward team, working closely with nursing staff to ensure high standards of patient-centred care. Your role will involve a variety of non-nursing duties, from assisting with cleaning and food service to supporting patient transport to other wards.

You will be guided by Trust policies and procedures, and your compassionate approach will help meet patients' needs.

If you are ready to take on a rewarding role where you can truly make a difference, we would love to hear from you!

Main duties of the job

Key Responsibilities:

Conduct and Behaviour:Demonstrate courtesy, compassion, and professionalism in all interactions with patients, relatives, and visitors. Act as an ambassador for the Trust, promoting a positive image and maintaining public confidence.
Cleaning: Assist with ward cleaning schedules, sanitise beds and chairs, manage waste disposal, and restock supplies.
Food Service:Prepare and serve snacks and beverages, assist patients with menus, and support nutritional needs.
Portering Service:Transport patients, medical notes, and equipment safely within the hospital.
Front Desk:Handle face-to-face and telephone enquiries, direct visitors, and support volunteers.
Health and Safety: Adhere to hygiene, cleanliness, and safety standards, and report any incidents or accidents.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7202322-PSA-MS

Job locations

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, Qualifications & Training

Essential

Good basic education - reading and writing plus basic numeric skills
Willingness to complete appropriate qualifications for work related training

Desirable

Basic understanding of infection control
Knowledge of NHS & Local Trust

Experience

Essential

Able to understand and follow written and verbal instructions
Effective oral and written communication skills
Basic IT skills
Flexible approach to work
Able to work alone and with others as part of a team using initiative
Previous experience of working with people

Desirable

Ability to prioritise work of self and others
Previous NHS experience

Person Specification

Education, Qualifications & Training

Essential

Good basic education - reading and writing plus basic numeric skills
Willingness to complete appropriate qualifications for work related training

Desirable

Basic understanding of infection control
Knowledge of NHS & Local Trust

Experience

Essential

Able to understand and follow written and verbal instructions
Effective oral and written communication skills
Basic IT skills
Flexible approach to work
Able to work alone and with others as part of a team using initiative
Previous experience of working with people

Desirable

Ability to prioritise work of self and others
Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough Hospital

Woodlands Drive

Scarborough

YO12 6QL

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)