Radiology Services Administrator

York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 14 May 2025

Job summary

An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team.

This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.

The hours of work will be between the hours of 8:30 am to 5:00 pm, Monday - Friday at Selby War Memorial Hospital.

If you are looking for a role that is both varied and interesting, then we would like to hear from you!

Main duties of the job

To maintain patient confidentiality at all times, following the Trust guidelines.
To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
To collect and record data to support waiting list time's attainment, and highlighting breach patients to the Team Leader/Service Manager.
To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
To support patients attending outpatient appointments, using tact and diplomacy, ensuring patients are arrived and general queries answered/escalated as required.
To ensure all patients who fail to attend, DNA (did not attend) their appointments are followed up in accordance with the departmental DNA SOP.
To be able to prioritise day-to-day workflow, acting independently and unsupervised within departmental guidelines.
To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
To manage the diaries to ensure all scheduled sessions are fully utilised.
To be responsible for the training of new team members within the Radiology department.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-826557-RSA-CSD

Job locations

Selby War Memorial Hospital

Doncaster Road

Selby

YO8 9BX

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education, Qualifications and Training

Essential

GCSE A-C or equivalent qualification in Maths and English
Good written and spoken English

Desirable

ECDL Qualification

Experience & Knowledge

Essential

Previous clerical experience and knowledge equivalent to NVQ Level 3
Experience of using patient administration systems
Experience of working with Microsoft packages
Experience of working to a high standard in a customer service environment

Desirable

Working knowledge of the Radiology Information systems or appointment systems
Understanding of the 2WW cancer referral system and fast track appointment booking
Experience of appointment systems and understanding of Referral to Treatment Policy
Experience of using a patient database and recording accurate data

Skills & Attributes

Essential

Excellent verbal and written communication skills
Excellent interpersonal skills
Ability to communicate with staff at all levels, including Consultant medical staff
Ability to communicate effectively with all service users
Ability to work in a fast paced and busy environment

Desirable

Ability to think analytically

Aptitude & Personal Qualities

Essential

Able to work as part of a team
Able to work under pressure to strict deadlines and requirements
Good verbal and numeric skills
Ability to learn additional skills and to provide cross cover for all areas of Department

Desirable

Able to show flexibility and adaptation to service requirements
Methodical and highly organised

Person Specification

Education, Qualifications and Training

Essential

GCSE A-C or equivalent qualification in Maths and English
Good written and spoken English

Desirable

ECDL Qualification

Experience & Knowledge

Essential

Previous clerical experience and knowledge equivalent to NVQ Level 3
Experience of using patient administration systems
Experience of working with Microsoft packages
Experience of working to a high standard in a customer service environment

Desirable

Working knowledge of the Radiology Information systems or appointment systems
Understanding of the 2WW cancer referral system and fast track appointment booking
Experience of appointment systems and understanding of Referral to Treatment Policy
Experience of using a patient database and recording accurate data

Skills & Attributes

Essential

Excellent verbal and written communication skills
Excellent interpersonal skills
Ability to communicate with staff at all levels, including Consultant medical staff
Ability to communicate effectively with all service users
Ability to work in a fast paced and busy environment

Desirable

Ability to think analytically

Aptitude & Personal Qualities

Essential

Able to work as part of a team
Able to work under pressure to strict deadlines and requirements
Good verbal and numeric skills
Ability to learn additional skills and to provide cross cover for all areas of Department

Desirable

Able to show flexibility and adaptation to service requirements
Methodical and highly organised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.