Deputy Service Manager

York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 13 May 2025

Job summary

We have an exciting opportunity in our Surgery Care Group to recruit a Deputy Service Manager in our Head and Neck department, specifically Maxillofacial Surgery, Plastic Surgery, Orthodontics and Restorative Dentistry. The department is looking for an enthusiastic and well-organised individual with an eye for problem solving. The successful candidate will offer administrative and operational support to the department, working closely with the clinical team to ensure we provide a high-quality service to patients.

This post offers excellent opportunities for progression, alongside the opportunity to experience and understand how a surgical department functions. Here in Head & Neck we are a close-knit and friendly team looking to appoint a candidate who enjoys building relationships and improving patient care.

The post is based at York Hospital, however it may be necessary to occasionally work at other Trust sites.

We look forward to receiving your application!

Main duties of the job

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.

Tasks will include, but are not limited to; admin support, staff management and ensuring theefficiency of RTT and cancer pathways. This may include contacting and booking specific patients, tracking next steps and patients' likely pathways through the department and working with clinicians/all staff groups to overcome challenges.

In addition, you will be responsible for co-ordinating the Consultant and Specialist rota and for keeping this up to date with leave requests. You will also assist with the planning of clinics, theatre lists and ensuring effective use of clinical sessions.

You will be required to liaise regularly with Senior Managers in the Care Group as well as numerous clinicians in the department. You will deputise for the Service Manager where necessary.

The role is fast-paced, varied and ideal for anyone who enjoys working in a team.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
27 days holiday rising to 33 days (depending on NHS Trust service).
generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
A variety of different types of paid and unpaid leave covering emergency and planned leave.
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
NHS Car Lease scheme and Cycle to Work scheme.
An extensive range of learning and development opportunities.
Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

419-7121524-DSM-S

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Education and Qualifications

Essential

Minimum 4 GCSEs (Maths and English) Grade A-C or equivalent qualification/demonstrable experience.

Knowlege and Skills

Essential

Computer skills
Good communication skills and telephone manner
Able to organise and prioritise own workload
Able to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
Ability to delegate, negotiate and motivate others

Desirable

Knowledge of CPD

Personal attributes

Essential

Able to work as part of a team
Able to use own initiative
Ability to work under pressure

Experience

Essential

Previous administration experience
Previous supervisory skills

Desirable

NHS experience

Person Specification

Education and Qualifications

Essential

Minimum 4 GCSEs (Maths and English) Grade A-C or equivalent qualification/demonstrable experience.

Knowlege and Skills

Essential

Computer skills
Good communication skills and telephone manner
Able to organise and prioritise own workload
Able to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
Ability to delegate, negotiate and motivate others

Desirable

Knowledge of CPD

Personal attributes

Essential

Able to work as part of a team
Able to use own initiative
Ability to work under pressure

Experience

Essential

Previous administration experience
Previous supervisory skills

Desirable

NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.