Job summary
This role is based the West District Nurse Community Team
Location: Acomb
The role of the Clinical Coordinator is to be a point of contact for the team, handling all referrals and tasks made by our single point of access team, to triage these tasks and allocate to the appropriate staff in the team. You will require excellent communication skills as you will speak to patients, carers, GPs and other members of the multi-disciplinary team.
You will require the skills to handle a variety of conversations with patients, sometimes during times when patients feel upset or anxious. The clinical coordinator will require good knowledge of SystmOne and patient care needs. Initial training will be provided and ongoing support will be provided by the team leaders.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post
Main duties of the job
The successful candidate is also expected to undertake clinical duties such as wound and catheter management, administration of medications and phlebotomy.
The working pattern will be flexible within the current shift patterns, to meet the needs of the service. It is expected that this role will predominately be Monday - Friday, however there is an expectation that the successful candidate is prepared to work all shifts across the day, and 7 days per week if required.
The ability to transport yourself and equipment across the locality during the course of a normal working day is required for this vacancy. Access to a vehicle that can be used for business purposes and hold a full and valid driving licence (role will involve travel to numerous addresses that cannot be easily accessed by public transport means) is required.
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education, Qualifications & training
Essential
- HNC or NVQ Level 3 or equivalent evidence of working at that level
- Computer literate with knowledge of IT systems such as word and excel
- Educated to GCSE/O' Level standard in core subjects or evidence of working at that level
- Evidence of continuing professional development
Experience and Knowledge
Essential
- Minimum 2 years' experience within the NHS or similar environment (e.g. social services or other public services
- Experience of working with multi professional teams
- Experience of working within a similar health and social care setting
Desirable
- Understanding of discharge planning and patient flow
- Insight into roles and responsibilities
- Knowledge of information systems e.g. CPD and Systm One
- Experience of telephone triage and patient contact
Skills & attributes
Essential
- Excellent organisational and prioritising skills
- Acts in a professional, supportive and patient focused manner at all times
- Ability to communicate effectively with patients and the multidisciplinary team, dealing with often difficult, complex situations, responding proactively in a calm and timely manner
- Good verbal and written communication skills including excellent telephone manner
- Discrete and maintains confidentiality
Personal qualities
Essential
Person Specification
Education, Qualifications & training
Essential
- HNC or NVQ Level 3 or equivalent evidence of working at that level
- Computer literate with knowledge of IT systems such as word and excel
- Educated to GCSE/O' Level standard in core subjects or evidence of working at that level
- Evidence of continuing professional development
Experience and Knowledge
Essential
- Minimum 2 years' experience within the NHS or similar environment (e.g. social services or other public services
- Experience of working with multi professional teams
- Experience of working within a similar health and social care setting
Desirable
- Understanding of discharge planning and patient flow
- Insight into roles and responsibilities
- Knowledge of information systems e.g. CPD and Systm One
- Experience of telephone triage and patient contact
Skills & attributes
Essential
- Excellent organisational and prioritising skills
- Acts in a professional, supportive and patient focused manner at all times
- Ability to communicate effectively with patients and the multidisciplinary team, dealing with often difficult, complex situations, responding proactively in a calm and timely manner
- Good verbal and written communication skills including excellent telephone manner
- Discrete and maintains confidentiality
Personal qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
