Job summary
The North Yorkshire Diabetic Eye Screening Programme has a vacancy for an administrator to join our team in York. We are looking for a confident person with experience of working in a busy environment.
The service provides retinal screening to over 43,000 people with diabetes across North Yorkshire and the admin role is pivotal to the smooth running of the service.
The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives.
You will enjoy helping patients and be comfortable working with the latest software packages and learning how to use bespoke screening software. It is essential that you have excellent customer care skills and the ability to work as part of a team.
There is a big focus on making sure that patients are in the correct pathway and the candidate will be expected to take on specific failsafe tasks within the programme to make sure the patients are safe.
You will need to demonstrate a high level of communication skills with the ability to prioritise competing demands of a busy environment.
Main duties of the job
Arrange flexible appointments as necessary to ensure utmost convenience for service users and minimise DNA rate.
Deal courteously with enquiries from GPs and service users, passing enquiries of a medical nature or complaints to the appropriate people.
Create and maintain an accurate and up-to-date register of patients with diabetes requiring diabetic eye screening, based on referrals from GP surgeries.
Actively ensure all programme failsafe procedures are adhered to and bring to the attention of the Team Leader any issue that may be deemed to represent a risk to patients or the programme.
Ensure that all patients have their eyes screened annually unless earlier recall is indicated.
Book clinical rooms at GP surgeries and other for screening locations.
Set up clinics and send out timely appointments.
Monitor service activity and advise Team Leader and / or Programme Manager of any risks to the successful achievement of the national standards.
Undertake visual acuity and administer eye drops in a clinic situation to support screening staff.
Send screening results to GPs and patients within the agreed timescales
Provide training, supervision and mentoring for new staff.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualifications
Essential
- Maths and English GCSE Grade C or above (or equivalent)
Skills and Experience
Essential
- Clear understanding of windows based IT systems and must have good knowledge of Excel
- Evidence of working with the public and in customer care
- Ability to work successfully as a member of an effective team
Desirable
- Previous experience of working within an administration team/environment.
- Experience of highly developed customer care skills in a health environment.
Knowledge
Desirable
- Understanding of the function of a complex administration service within a department, unit or programme
- Knowledge of NHS diabetic eye screening (DES) programme guidance
- Evidence of working with data base applications
Person Specification
Qualifications
Essential
- Maths and English GCSE Grade C or above (or equivalent)
Skills and Experience
Essential
- Clear understanding of windows based IT systems and must have good knowledge of Excel
- Evidence of working with the public and in customer care
- Ability to work successfully as a member of an effective team
Desirable
- Previous experience of working within an administration team/environment.
- Experience of highly developed customer care skills in a health environment.
Knowledge
Desirable
- Understanding of the function of a complex administration service within a department, unit or programme
- Knowledge of NHS diabetic eye screening (DES) programme guidance
- Evidence of working with data base applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
