Job summary
We are looking for a highly motivated and enthusiastic person, with recent administrative/secretarial experience, to join our Paediatric Secretarial Team at York Hospital to provide support to the medical secretaries and their consultant teams.
We are a welcoming, friendly, supportive, and inclusive team with a good work ethic. If you think you fit these criteria - read on...we look forward to hearing from you!
Main duties of the job
Excellent administration/secretarial skills and audio-typing skills are vital, as well as a good understanding of customer relations since regular contact is required to deal with queries from patients, consultants, and GPs.
You will be responsible for typing clinical and administrative letters, answering telephone enquiries, general administration tasks, as well as covering the Medical Secretaries during periods of absence.
The successful candidate will be required to work well under pressure, with the ability to prioritise the demands of a busy office and manage their time and workload effectively.
You will also be required to work unsupervised and communicate with the Paediatric Consultants on a regular basis. A good, accurate typing speed is essential, and a knowledge of medical terminology would be an advantage. You will work closely with clinical and non-clinical staff with a patient centric approach. Previous/current NHS experience would be an advantage.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Education
Essential
- oGCSE English Language, Grade C or above (or equivalent)
- oWord processing skills - OCR II (or equivalent experience)
- oTyping skills OCR II (or equivalent experience)
Desirable
- oQualification or appropriate training in Customer Service
- oECDL
Experience
Essential
- oKnowledge of office applications and procedures
- oMinimum 6 months secretarial/administrative experience
- oExperience of working in a customer focused environment
- oExperience of using a variety of IT applications, including Microsoft Office
Desirable
- oKnowledge of medical terminology
- oNHS Experience
Skills
Essential
- oEffective communication skills, verbal and written
- oProficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- oAbility to cope with distressing and emotional situations with patients, relatives and staff
- oHigh level of interpersonal skills, including sensitivity, diplomacy and empathy
- oExcellent organisational skills
Desirable
- oAbility to exercise judgement and resolve problems
Person Specification
Education
Essential
- oGCSE English Language, Grade C or above (or equivalent)
- oWord processing skills - OCR II (or equivalent experience)
- oTyping skills OCR II (or equivalent experience)
Desirable
- oQualification or appropriate training in Customer Service
- oECDL
Experience
Essential
- oKnowledge of office applications and procedures
- oMinimum 6 months secretarial/administrative experience
- oExperience of working in a customer focused environment
- oExperience of using a variety of IT applications, including Microsoft Office
Desirable
- oKnowledge of medical terminology
- oNHS Experience
Skills
Essential
- oEffective communication skills, verbal and written
- oProficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- oAbility to cope with distressing and emotional situations with patients, relatives and staff
- oHigh level of interpersonal skills, including sensitivity, diplomacy and empathy
- oExcellent organisational skills
Desirable
- oAbility to exercise judgement and resolve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
