York and Scarborough Teaching Hospitals NHS Foundation Trust

Team Leader- Head & Neck Outpatients

This job is now closed

Job summary

An exciting opportunity has arisen to join our friendly and dynamic Administration and Reception team at the Head & Neck department at York Teaching Hospital.

In this role you will be the first point of contact for our service users and the successful applicant should be able to demonstrate effective communication skills and empathy. Please read the Job Description and Person Specification attached to this vacancy for more information about the role.

In return we can offer you:

A supportive & friendly working environment
Active encouragement to learn and develop within your role
Dedicated career pathways and great opportunities for continuing professional development
Commitment to, and support for, your wellbeing
NHS discount and salary sacrifice schemes

We look forward to receiving your application!

Main duties of the job

The successful candidate will be responsible for the day-to-day management of the Head and Neck administration team. This will include:

- Participation in the recruitment, selection and retention of staff.
- The development and implementation of appropriate staff induction and training programmes, including familiarisation with Trust policies and procedures for all new appointments.
- The maintenance of a programme of individual development reviews/appraisal on all team members within Trust guidelines.
- The authorisation of leave requests, recording of sickness absence and the maintenance of appropriate records.
- To ensure adequate cover during periods of annual leave and sickness absence for the department, liaising with other team leaders as necessary.
- Task allocation to cover all duties within the team.
- To coach, support guide and advise team members and undertake responsibility for day-to day activities and problem solving, ensuring workflow targets are met.
- To ensure capacity and performance issues are escalated appropriately to department management team.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

07 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-7033219-TL-S

Job locations

York

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Qualifications and Experience

Essential

Knowledge of office applications and procedures
GCSE English Language, Grade C or above (or equivalent)

Desirable

Qualification or appropriate training in Customer Service
Knowledge of medical terminology

Skills

Essential

Ability to assimilate new practices and knowledge
Minimum 6 months secretarial/administrative experience
Experience of working in a customer focused environment
Experience of using a variety of IT applications, including Microsoft Office

Desirable

Ability to exercise judgement and resolve problems

Skills

Essential

Effective communication skills, verbal and written
Ability to cope with distressing and emotional situations with patients, relatives and staff

Person Specification

Qualifications and Experience

Essential

Knowledge of office applications and procedures
GCSE English Language, Grade C or above (or equivalent)

Desirable

Qualification or appropriate training in Customer Service
Knowledge of medical terminology

Skills

Essential

Ability to assimilate new practices and knowledge
Minimum 6 months secretarial/administrative experience
Experience of working in a customer focused environment
Experience of using a variety of IT applications, including Microsoft Office

Desirable

Ability to exercise judgement and resolve problems

Skills

Essential

Effective communication skills, verbal and written
Ability to cope with distressing and emotional situations with patients, relatives and staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)