Stoma Care Coordinator

York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 28 March 2025

Job summary

The post holder will act as the point of contact for the Stoma CNS nursing service across site and would be responsible for triaging calls and giving basic advice. They must have good communication skills which are essential, and they will proactively identify and take action to ensure that patients experience a seamless pathway.

The role involves being responsible for maintaining accurate patient records and liaising across organisational boundaries to assist the Clinical Nurse Specialist to develop the nursing service. They will also provide the highest quality patient care.

It would be advisable to have an informal visit/call with a member of the team prior to application.

Main duties of the job

Act as a main point of contact for patients, carers and wider health care teams. Triaging incoming calls and initiate appropriate responses, using a level of clinical knowledge according to protocols and individual pathways
Receive highly complex and demanding information, deal with distressing situations in a sympathetic, calm, and supportive manner.
Proactively identify situations where dates of diagnostic tests, treatment and clinic review may not be scheduled appropriately
Manage own caseload making pre-planned outbound telephone calls to patients to assess needs, plan care and monitor effectiveness of services and patients' self-management, triaging as appropriate
Maintain accurate and concise records of patient contacts (paper/electronic) to ensure seamless communication pathways for the wider healthcare team.
Compile and collate Stoma service and patient information for databases and audit purpose
Liaise across organisational boundaries and work with ward staff and teams regarding issues involved in patients' care.
Undertake unexpected and demanding duties in an efficient, timely and cooperative manner.
Act as patient advocate and facilitator to resolve issues that may be perceived as barriers to care.
Assist the clinical nurse specialist to develop education and information resources for the public and other professionals regarding all aspects of cancer.
Refer patients to other care providers
Liaise with various companies and services in ordering supplies.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

25 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-6957738-SCC-S-A

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

Person Specification

Qualifications

Essential

Educated to GCSE/O' level standard in core subjects or evidence of working at that level
Computer literate with knowledge of IT systems such as Word and Excel
HNC or NVQ Level 3 or equivalent evidence of working at that level

Desirable

Administration qualification
Knowledge of databases and spreadsheets

Experience

Essential

Minimum 2 years experience within the NHS or similar environment (e.g. Dept of Health or other public service)
Experience of working with Stoma patients or within a relevant clinical setting
Experience of working with multi professional teams
Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation

Desirable

Experience of managing resources
Experience of audit and data collection
Administrative support for clinical team including use of Microsoft office and experience of patient information systems (CPD)
Experience of telephone triage and patient contact

Training

Essential

Evidence of continued professional development
Willingness to undertake statutory and mandatory training and to undergo further training as appropriate

Desirable

Understanding of training needs in relation to post

Special Knowledge

Essential

Insight into patient and Stoma related issues
Has the ability to exercise sound judgement in relation to problem solving
Deals with complex and sensitive information on a regular basis
Understanding of Trust policies

Desirable

Insight into roles and responsibilities

Personal Attributes

Essential

Professional and patient focused
Ability to communicate sensitively with patients, carers and staff about their health needs
Ability to manage sensitive and highly distressing situations
Flexible, adaptable, capable of lateral thinking
Excellent interpersonal skills
Drive energy and enthusiasm
Flexible in approach to work and the changing needs of the service
Demonstrates insight into managing own stress levels

Person Specification

Qualifications

Essential

Educated to GCSE/O' level standard in core subjects or evidence of working at that level
Computer literate with knowledge of IT systems such as Word and Excel
HNC or NVQ Level 3 or equivalent evidence of working at that level

Desirable

Administration qualification
Knowledge of databases and spreadsheets

Experience

Essential

Minimum 2 years experience within the NHS or similar environment (e.g. Dept of Health or other public service)
Experience of working with Stoma patients or within a relevant clinical setting
Experience of working with multi professional teams
Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation

Desirable

Experience of managing resources
Experience of audit and data collection
Administrative support for clinical team including use of Microsoft office and experience of patient information systems (CPD)
Experience of telephone triage and patient contact

Training

Essential

Evidence of continued professional development
Willingness to undertake statutory and mandatory training and to undergo further training as appropriate

Desirable

Understanding of training needs in relation to post

Special Knowledge

Essential

Insight into patient and Stoma related issues
Has the ability to exercise sound judgement in relation to problem solving
Deals with complex and sensitive information on a regular basis
Understanding of Trust policies

Desirable

Insight into roles and responsibilities

Personal Attributes

Essential

Professional and patient focused
Ability to communicate sensitively with patients, carers and staff about their health needs
Ability to manage sensitive and highly distressing situations
Flexible, adaptable, capable of lateral thinking
Excellent interpersonal skills
Drive energy and enthusiasm
Flexible in approach to work and the changing needs of the service
Demonstrates insight into managing own stress levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.