Patient Service Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 05 December 2024

Job summary

An opportunity has arisen for a dynamic, enthusiastic and caring individual to join our well established team on Nelson Court Ward 1

We are looking to appoint Patient Service Assistants to join our established team on Nelson Court 1. Our ward consists of 19 rehabilitation beds.

We are looking for an individual who has excellent communication skills and that works well within a team. They will support the nursing team to deliver a high standard of patient centred care, so must be able to demonstrate care and compassion.

Main duties of the job

Our successful candidate will assist with the following ;

Food service - They will organise and assist the patients to complete menus, assist with the preparation and giving out of meals and feed patients as required. They will also assist with drinks and snacks in between meals.

Cleaning - They will assist with cleaning schedule and ensure that patients bed spaces are ready for changeover.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants

27 days holiday rising to 33 days (depending on NHS Trust service)

Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully.If you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.

A variety ofdifferent typesof paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Workscheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

21 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-6798166-PSA-FH

Job locations

Nelson Court Ward 2

1A Nelson Lane

York

YO24 1HD

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

Person Specification

Education Qulification and Training

Essential

Good basic education - reading and writing plus basic numeric skills.
Willingness to complete appropriate qualifications for work related training

Desirable

Basic understanding of infection control
Knowledge of NHS & Local Trust

Experience and Knowledge

Essential

Able to understand and follow written and verbal instructions
Effective oral and written communication skills
Basic IT skills
Flexible approach to work
Able to work alone and with others as part of a team using initiative
Previous experience of working with people

Desirable

Ability to prioritise work of self and others
Previous NHS experience

Aptitude & Personal Qualities

Essential

Good customer service skills
Caring disposition
Responsible attitude
Common sense
Flexible attitude to work, hours and duties
Positive can do attitude
Commitment to learning new skills

Physical Requirements

Essential

Ability to work without immediate supervision being able to prioritise, and use own initiative
Ability to work in pressure situations and still maintain standards

Values, Drivers & Motivators

Essential

Ability to demonstrate our organisational Values and behaviours

Person Specification

Education Qulification and Training

Essential

Good basic education - reading and writing plus basic numeric skills.
Willingness to complete appropriate qualifications for work related training

Desirable

Basic understanding of infection control
Knowledge of NHS & Local Trust

Experience and Knowledge

Essential

Able to understand and follow written and verbal instructions
Effective oral and written communication skills
Basic IT skills
Flexible approach to work
Able to work alone and with others as part of a team using initiative
Previous experience of working with people

Desirable

Ability to prioritise work of self and others
Previous NHS experience

Aptitude & Personal Qualities

Essential

Good customer service skills
Caring disposition
Responsible attitude
Common sense
Flexible attitude to work, hours and duties
Positive can do attitude
Commitment to learning new skills

Physical Requirements

Essential

Ability to work without immediate supervision being able to prioritise, and use own initiative
Ability to work in pressure situations and still maintain standards

Values, Drivers & Motivators

Essential

Ability to demonstrate our organisational Values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.