Job summary
We have an exciting opportunity for someone to join our Waiting List Team, based either at York or Scarborough Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.
This postis varied and includes contact with patients and many Health Care Professionals associated with admitting patients for surgery.
We are looking foran individualwith excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.
We are looking for someone educated to a minimum of A level standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment.
An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.
We look forward to receiving your application!
Main duties of the job
- To take a lead role in managing the waiting list of a group of Consultants using CPD, in accordance with Trust Policies and government wait time targets.
- Monitor the waiting list and work list on a daily basis to ensure Government Access Targets are not breached.
- To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements and that relevant medical records are available in time for the procedure.
- To coordinate surgeons' theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures.
- To ensure that problems highlighted from routine reports are actioned in a timely matter i.e. TCI's in the past, outpatient outcomes, inpatient and day case booking etc.
- To understand and comply with Private Patient protocols, including arranging additional lists/overruns of existing lists to accommodate these patients and ensuring that appropriate information is shared with finance/Private Patient offices.
- To author and edit weekly Admissions List and other essential documents to be used by all stakeholders.
- To ensure that information regarding additional resources are passed to patients as required - e.g. information regarding how to book transport for them to arrive at the expected time.
- To arrange interpretation services for all relevant appointments.
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- Educated to minimum A level or equivalent experience in English & Mathematics. Or NVQ level 3
Relevant experience
Essential
- Experience of working in the NHS or similar organisation for minimum of 1 year
- Experience of working under pressure and to tight deadlines for minimum 1 year.
- Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year.
- Experience of talking to patients/service users or working in a customer focused environment for minimum 1 year
- Good attention to detail and completion of tasks to deadlines
Desirable
- Knowledge of the Core Patient Database (CPD).
Knowledge and skills
Essential
- Ability to work under own initiative and judgement in dealing with non routine enquiries and situations (arising from contact with colleagues and/or patients and relatives).
- Good organisational and time management skills
- Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
- Must be computer literate, including typing and advanced keyboard skills
- Excellent verbal and written communication skills.
Personal characteristics
Essential
- Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
- Ability to challenge clinical colleagues if booking practices affect access target achievement
- Good telephone manner and the ability to deal sensitively with enquiries
Person Specification
Qualifications
Essential
- Educated to minimum A level or equivalent experience in English & Mathematics. Or NVQ level 3
Relevant experience
Essential
- Experience of working in the NHS or similar organisation for minimum of 1 year
- Experience of working under pressure and to tight deadlines for minimum 1 year.
- Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year.
- Experience of talking to patients/service users or working in a customer focused environment for minimum 1 year
- Good attention to detail and completion of tasks to deadlines
Desirable
- Knowledge of the Core Patient Database (CPD).
Knowledge and skills
Essential
- Ability to work under own initiative and judgement in dealing with non routine enquiries and situations (arising from contact with colleagues and/or patients and relatives).
- Good organisational and time management skills
- Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
- Must be computer literate, including typing and advanced keyboard skills
- Excellent verbal and written communication skills.
Personal characteristics
Essential
- Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
- Ability to challenge clinical colleagues if booking practices affect access target achievement
- Good telephone manner and the ability to deal sensitively with enquiries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
