Job summary
The Orthotics admin team are looking for a highly motivated, enthusiastic individual to join our dynamic team.
Are you looking for a new challenge?
Do you feel passionate about improving outpatient care?
Are you committed to providing a positive experience for our patients?
If you feel you meet all of these then please apply!
Working as part of a highly effective and professional clerical and administrative team, the role involves support for a wide range of health professionals and patients.
The post holder will need to use their own initiative to book patients into relevant outpatient clinics for initial and follow up appointments.
The post involves the use of multiple electronic systems, as well as the in-house data bases. Registering referrals received electronically and via post, operating a variety of booking systems for various specialties across the Trust. This will include electronic referrals, telephone queries from patients wanting to book, change or cancel appointments and dealing with patients face to face on a reception desk.
Main duties of the job
Working as part of a highly effective and professional clerical and administrative team, the role involves support for a wide range of health professionals and patients. The post holder will need to use their own initiative to book patients into relevant outpatient clinics for initial and follow up appointments.
The post involves the use of multiple electronic systems, as well as the in-house data bases. Registering referrals received electronically and via post, operating a variety of booking systems for various specialties across the Trust. This will include electronic referrals, telephone queries from patients wanting to book, change or cancel appointments and dealing with patients face to face on a reception desk.
About us
Our benefits
We offer a range of benefits to support our staff including:
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A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
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Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
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Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
Experience & Knowledge Required
Essential
- Experience of working in an administrative role demonstrating evidence of competent data collection and data quality
- Previous experience working within a hospital environment or Previous experience working in an administration role for a large, complex company.
Desirable
- Use of Patient Administration Systems.
Skills & Attributes
Essential
- Ability to manage several tasks simultaneously while maintaining a calm manner.
- Effective communication skills, both verbal and written, including an excellent telephone manner.
Desirable
- To multi task to a high level.
Aptitude & Personal Qualities
Essential
- Able to organise and prioritise own workload
- Ability to function effectively as part of a Team
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
Experience & Knowledge Required
Essential
- Experience of working in an administrative role demonstrating evidence of competent data collection and data quality
- Previous experience working within a hospital environment or Previous experience working in an administration role for a large, complex company.
Desirable
- Use of Patient Administration Systems.
Skills & Attributes
Essential
- Ability to manage several tasks simultaneously while maintaining a calm manner.
- Effective communication skills, both verbal and written, including an excellent telephone manner.
Desirable
- To multi task to a high level.
Aptitude & Personal Qualities
Essential
- Able to organise and prioritise own workload
- Ability to function effectively as part of a Team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
