York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer - Discharge Command Centre

Information:

This job is now closed

Job summary

We are looking for a Clerical Officer to support the Discharge Command Centre at York Hospital.

Good organisational skills along with effective and kind communication skills are important for this role.

You will be required to prioritise your own workload and exercise initiative within set parameters.

Previous experience liaising with families over the telephone would be helpful in this role.

We are a small friendly team and work as an multi-disciplinary team.

Informal discussions are welcomed.

Main duties of the job

To provide clerical support to clinical staff based in the discharge command centre, including managing enquiries from relatives, social care, health and ward staff.

To provide in office administration of the discharge command centre and the service the multi-disciplinary team provide.

Will be required to have excellent IT skills and be able to upload documents on to patient IT system.

With direction complete reports as required.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants

  • 27 days holiday rising to 33 days (depending on NHS Trust service)

  • Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.

  • A variety of different types of paid and unpaid leave covering emergency and planned leave

  • Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme

  • NHS Car Lease scheme and Cycle to Workscheme

  • An extensive range of learning and development opportunities

  • Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

21 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-6218672-CA-O

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

Person Specification

Experience

Essential

  • Previous Office/Administrative experience (1 year minimum)
  • Experience of dealing with confidential information

Desirable

  • Previous Office/Administrative experience in an NHS environment

Qualifications

Essential

  • Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent.

Skills

Essential

  • Able to organise and prioritise own workload
  • Possess sound communication skills
  • Ability to function effectively as part of a Team
  • Have the ability to exercise initiative

Aptitude & Personal Qualities

Essential

  • Self-disciplined/motivated
  • Empathetic
Person Specification

Experience

Essential

  • Previous Office/Administrative experience (1 year minimum)
  • Experience of dealing with confidential information

Desirable

  • Previous Office/Administrative experience in an NHS environment

Qualifications

Essential

  • Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent.

Skills

Essential

  • Able to organise and prioritise own workload
  • Possess sound communication skills
  • Ability to function effectively as part of a Team
  • Have the ability to exercise initiative

Aptitude & Personal Qualities

Essential

  • Self-disciplined/motivated
  • Empathetic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Integrated Discharge Lead

Dawn Benson

dawn.benson7@nhs.net

01904725989

Details

Date posted

21 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-6218672-CA-O

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Supporting documents

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