Reception/Administration Officer

York and Scarborough Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.

We have an exciting opportunity within our Dermatology Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer.

About the role...

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About you...

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff. The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

Main duties of the job

Duties will include:

Working on a very busy reception desk.
Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
Always maintaining patient confidentiality.
Answering patient questions/queries both verbally and face to face.
Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
Making follow-up appointments adhering to booking rules
Completing worklists - ensuring all requests by consultants are adhered too.
Checking patients in and out of clinic

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manage

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-6392098-R-CS

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Across our organisation, people are guided by values that were co-developed with staff: we arekind; we areopen; and we pursueexcellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Across our organisation, people are guided by values that were co-developed with staff: we arekind; we areopen; and we pursueexcellence.

Armed Forces Friendly Employer

COVID-19

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Experience

Essential

Previous Customer Service and Admin Reception Experience

Desirable

Previous experience of NHS outpatients services/customer services

Qualifications:

Essential

Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
Computer literacy skills NVQ 2 or equivalent (or proven working knowledge)

Desirable

Educated to 'A' Level or equivalent

Personal Attributes

Essential

Willingness to undertake further training relevant to position
Willing to be flexible and adapt to changing needs of the service

Knowledge, Skills & Abilities

Essential

Excellent organisational skills
Ability to cross reference information and pay attention to detail
Evidence of good verbal communication skills and interpersonal skills
Ability to manage own workload taking remedial action as necessary
Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients

Person Specification

Experience

Essential

Previous Customer Service and Admin Reception Experience

Desirable

Previous experience of NHS outpatients services/customer services

Qualifications:

Essential

Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
Computer literacy skills NVQ 2 or equivalent (or proven working knowledge)

Desirable

Educated to 'A' Level or equivalent

Personal Attributes

Essential

Willingness to undertake further training relevant to position
Willing to be flexible and adapt to changing needs of the service

Knowledge, Skills & Abilities

Essential

Excellent organisational skills
Ability to cross reference information and pay attention to detail
Evidence of good verbal communication skills and interpersonal skills
Ability to manage own workload taking remedial action as necessary
Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.