Clerical Officer
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Job summary
We are currently seeking an enthusiastic and motivated individual, to join our friendly team as a Clerical Officer, in the Children's Therapy Department at York Hospital.
The post holder will provide support to the Children's Therapy Team, by contributing to an efficient and effective service within a very busy environment, working within strict departmental procedures, with responsibility for receiving, maintaining and providing manual and electronic data containing sensitive and confidentialinformation. The role will involve making appointments, the up keep of ourelectronic records on System One, inputting of therapy referrals and general office duties along with telephone calls, and the meeting and greeting of patients which may include reception duties
You will need to have excellent communication skills, and be effective in prioritising workloads, with a flexible and patient centred approach.
Main duties of the job
The responsibilities of the role include:
- Providing support to the Children's Therapy Team by handling general enquiries, whether they come in via correspondence, phone calls, email, or in-person.
- Adhering to established departmental procedures while managing various tasks, including receiving, organising, and maintaining electronic data, which may contain sensitive and confidential information.
- Scheduling patient appointments and ensuring accurate record-keeping using SystmOne.
- Demonstrating excellent communication and interpersonal skills to effectively interact with patients and colleagues.
- Working both independently, using initiative when needed, and collaboratively as part of the broader Children's administration team.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
21 May 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
419-6312754-CO-FH
Job locations
The Child Development Centre - York Hospital
Wigginton Road
York
YO31 8HE
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
The Child Development Centre - York Hospital
Wigginton Road
York
YO31 8HE
Employer's website
https://www.yorkhospitals.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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