Job summary
We are looking for an experienced and innovative administrator to support the Adult Speech & Language Therapy team in service delivery and patient care.
We are looking for someone with the ability to work well on their own and as part of a team, and it is important that the post holder is able to adapt to changing demands, be accurate in inputting information and able to follow instructions.
You will also be expected to contribute to the induction of new or less experienced staff, providing training, feedback and support to others. Full training and support will be given.
If this role appeals to you please refer to the job description for more information, or contact the department for an informal chat.
We look forward to hearing from you!
Main duties of the job
The role will include, but not be limited to:
- administration tasks - including answering the phone and dealing with queries, making appointments, typing letters
- other office duties - including the administration of departmental meetings, taking and typing up of minutes
Excellent communication skills, the ability to work calmly under pressure and the ability to work alone and within a team are essential.
You will be the first point of contact for patients via the telephone so good customer service skills are essential . The administration team are a valued part of the smooth running of the department and support to the therapists.
This is a challenging role requiring excellent IT skills, to include knowledge of Microsoft Office: Word/Excel/Outlook. You will need to have excellent communication skills as you will be required to liaise with a wide range of professionals and patients. You must be effective in prioritising workloads with a flexible and patient-centred approach. You must have the proven ability to work independently using your own initiative as well as part of a team.
Previous experience of NHS systems would be advantageous but not essential as full, comprehensive training will be given.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience
- Typing skills/qualifications such as RSA 3/NVQ 3 or equivalent demonstrable experience.
Desirable
Experience and Knowledge
Essential
- Knowledge of Microsoft Office (Word, Excel and Outlook)
- Previous administrative/secretarial experience
Desirable
- Previous administrative experience, preferably in an NHS environment.
- Previous administrative experience, preferably in an NHS environment.
Skills and Abilities
Essential
- Able to communicate complex information effectively, clearly, and accurately in plain simple language, both verbally and in writing.
- Organised, self-disciplined and can prioritise my own workload, taking responsibility for delivering results within agreed timescales with changing priorities and pressures.
- Can function effectively as part of a team.
- Use own initiative, exercise judgment, resolve problems and stay calm under pressure.
Desirable
- Previous experience of supervising others.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience
- Typing skills/qualifications such as RSA 3/NVQ 3 or equivalent demonstrable experience.
Desirable
Experience and Knowledge
Essential
- Knowledge of Microsoft Office (Word, Excel and Outlook)
- Previous administrative/secretarial experience
Desirable
- Previous administrative experience, preferably in an NHS environment.
- Previous administrative experience, preferably in an NHS environment.
Skills and Abilities
Essential
- Able to communicate complex information effectively, clearly, and accurately in plain simple language, both verbally and in writing.
- Organised, self-disciplined and can prioritise my own workload, taking responsibility for delivering results within agreed timescales with changing priorities and pressures.
- Can function effectively as part of a team.
- Use own initiative, exercise judgment, resolve problems and stay calm under pressure.
Desirable
- Previous experience of supervising others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
