Assistant Medical Secretary

York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 05 May 2024

Job summary

We are looking to expand our friendly team and are looking for someone with good secretarial experience to join the Stroke Services Team at York Teaching Hospital. You will provide support to the Medical Secretary, the Stroke Consultants and Stroke Nurses.

Excellent administration/secretarial skills and audio-typing qualifications are vital, as well as a good understanding of customer/patient relations. You will be required to deal with telephone queries from patients, consultants and GPs, book urgent referrals into our daily TIA clinic and manage a very busy and at times challenging workload.

We look forward to receiving your application!

Main duties of the job

You will be responsible for audio typing clinical and administrative letters, booking in both urgent and follow up appointments, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretary during periods of absence.

The successful candidate will be required to have good organisational skills, with the ability to prioritise the demands of an extremely busy office and manage their time and workload effectively.

They will also be required to work unsupervised and communicate with Consultants on a regular basis. Audio-typing qualifications are essential and a knowledge of medical terminology would be an advantage.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

19 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-6225241-AMS-M

Job locations

York Hospital

Wigginton road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Qualifications

Essential

GCSE English Language, Grade C or above (or equivalent)
Word processing skills - OCR II (or equivalent e.g. RSA II)
Typing skills OCR II ( or equivalent e.g. RSA II)

Desirable

Qualification or appropriate training in customer service
ECDL

Experience

Essential

Minimum 6 months secretarial/administrative experience
Experience of using a variety of IT applications, including Microsoft Office
Experience of working in a customer focused environment

Desirable

NHS experience

Skills

Essential

Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
Effective communication skills, verbal and written
High level of interpersonal skills, including sensitivity, diplomacy and empathy
Excellent organisational skills
Ability to assimilate new practices and knowledge
Ability to get on well with members of a team
Ability to cope with distressing and emotional situations with patients, relatives and staff

Desirable

Ability to exercise judgement and resolve problems

Person Specification

Qualifications

Essential

GCSE English Language, Grade C or above (or equivalent)
Word processing skills - OCR II (or equivalent e.g. RSA II)
Typing skills OCR II ( or equivalent e.g. RSA II)

Desirable

Qualification or appropriate training in customer service
ECDL

Experience

Essential

Minimum 6 months secretarial/administrative experience
Experience of using a variety of IT applications, including Microsoft Office
Experience of working in a customer focused environment

Desirable

NHS experience

Skills

Essential

Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
Effective communication skills, verbal and written
High level of interpersonal skills, including sensitivity, diplomacy and empathy
Excellent organisational skills
Ability to assimilate new practices and knowledge
Ability to get on well with members of a team
Ability to cope with distressing and emotional situations with patients, relatives and staff

Desirable

Ability to exercise judgement and resolve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.