Patient Services Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arose for Patient Services Assistants on Ward 31

Ward 31 is a unit that cares for patients with a Haematological/Oncological malignancy. It's a place where the opportunity to make a real difference in patients and their relatives lives.

Full time and part time positions available. The patient services assistant role will involve working as part of an integrated team, guided by local and trust policy and procedures. To carry out non-nursing duties as delegated by the registered nurse, using own initiative within the level of competence expected for the role. To assist and support members of the multi professional team in order to provide a high standard of patient centred care whilst demonstrating care and compassion whilst ensuring that patients needs are met.

Main duties of the job

The PSA will focus on supporting the nutrition needs of patients, this will include:

They will take on the role of 'nutrition coordinator' at mealtimes liaising with nursing staff to ensure that patients are sat out or up and ready to eat. The PSA will ensure that patients have hand hygiene wipes available and offer help where needed, ensure the correct cutlery and aids are available and that the 'red tray' system is implemented.

Assisting patients at mealtimes and helping them with food where appropriate.

Working alongside nursing staff to promote 'first a drink' helping patients with drinks to support hydration.

Completing menus for all patients, offering help where required and ensuring that correct menus (including special diets, snack menus, finger food etc.) are ordered.

Completion of food and fluid charts, escalating concerns to nursing staff.

Keeping the nutrition boards up to date.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

18 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata/per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-6171493-PSA-PSD

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Education, qualifications and training

Essential

  • Good basic education - Reading and writing skills plus basic numeric skills

Desirable

  • Basic understanding of infection control
  • Knowledge of NHS & Local Trust

Experience and knowledge

Essential

  • Effective oral and written communication skills
  • Able to work alone and with others as part of a team
  • Previous experience at working with people
  • Basic IT skills

Desirable

  • Able to prioritise work of self and others
  • Previous NHS experience
Person Specification

Education, qualifications and training

Essential

  • Good basic education - Reading and writing skills plus basic numeric skills

Desirable

  • Basic understanding of infection control
  • Knowledge of NHS & Local Trust

Experience and knowledge

Essential

  • Effective oral and written communication skills
  • Able to work alone and with others as part of a team
  • Previous experience at working with people
  • Basic IT skills

Desirable

  • Able to prioritise work of self and others
  • Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Charge Nurse

Ian Fowler

ian.fowler1@nhs.net

01904726031

Date posted

18 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata/per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-6171493-PSA-PSD

Job locations

York Hospital

Wigginton Road

York

YO31 8HE


Supporting documents

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