York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

Information:

This job is now closed

Job summary

Are you looking for a new and exciting challenge?

Nelsons Court Ward is looking to recruit a dynamic, motivated and enthusiastic individual to work in an exciting new role, as a patient services Assistant (PSA).

The PSA has a direct role in working closely with the healthcare staff to facilitate a number of ward processes and tasks, which includes: preparing bed spaces for admissions, assisting patients with menu completion, administering patient drinks amongst other tasks.

Main duties of the job

This is an exciting opportunity for an individual looking to drive forward care provision with a passion and commitment to improving patient experience. The successful candidate will be a team player, with a strong desire to provide compassionate care and empower others, within a friendly and supportive environment.

You must also be able to demonstrate good communication skills as you will be working closely and building effective relationships with colleagues from other healthcare professions. Previous experience in care provision or hospital based domestic services is desirable but training in the role will be provided and on-going training and advice are available from our experienced and supportive team.

We would strongly encourage anyone interested in this exciting opportunity to contact the Ward Sister to discuss the role.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

03 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-6154635-PSA-M

Job locations

Nelsons Court Ward 2

Nelsons Lane

York

YO24 1HD


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Education, Qualifications and Training

Essential

  • Good basic education - reading and writing plus basic numeric skills.
  • Willingness to complete appropriate qualifications for work related training

Desirable

  • Basic understanding of infection control and Knowledge of NHS & Local Trust

Experience & Knowledge Required

Essential

  • Able to understand and follow written and verbal instructions
  • Effective oral and written communication skills
  • Basic IT skills
  • Flexible approach to work Able to work alone and with others as part of a team using initiative
  • Previous experience of working with people

Desirable

  • Ability to prioritise work of self and others
  • Previous NHS experience

Aptitude & Personal Qualities

Essential

  • Good customer service skills.
  • Responsible attitude
  • Caring disposition
  • Possess excellent personal hygiene standards
  • Flexible attitude to work, hours and duties
  • Positive can do attitude
  • Commitment to learning new skills
  • Kind natured
  • Good sense of humour

Physical Requirements

Essential

  • Ability to work without immediate supervision, able to prioritise, and use own initiative
  • Ability to work in pressure situations and still maintain standards
Person Specification

Education, Qualifications and Training

Essential

  • Good basic education - reading and writing plus basic numeric skills.
  • Willingness to complete appropriate qualifications for work related training

Desirable

  • Basic understanding of infection control and Knowledge of NHS & Local Trust

Experience & Knowledge Required

Essential

  • Able to understand and follow written and verbal instructions
  • Effective oral and written communication skills
  • Basic IT skills
  • Flexible approach to work Able to work alone and with others as part of a team using initiative
  • Previous experience of working with people

Desirable

  • Ability to prioritise work of self and others
  • Previous NHS experience

Aptitude & Personal Qualities

Essential

  • Good customer service skills.
  • Responsible attitude
  • Caring disposition
  • Possess excellent personal hygiene standards
  • Flexible attitude to work, hours and duties
  • Positive can do attitude
  • Commitment to learning new skills
  • Kind natured
  • Good sense of humour

Physical Requirements

Essential

  • Ability to work without immediate supervision, able to prioritise, and use own initiative
  • Ability to work in pressure situations and still maintain standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Nelsons Court Ward 2

Nelsons Lane

York

YO24 1HD


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Nelsons Court Ward 2

Nelsons Lane

York

YO24 1HD


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Claire Ramsay

claire.ramsay9@nhs.net

01904724825

Details

Date posted

03 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-6154635-PSA-M

Job locations

Nelsons Court Ward 2

Nelsons Lane

York

YO24 1HD


Supporting documents

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