Job summary
Are you looking for a new challenge?
Are you committed to providing a positive experience for our patients?
There were nearly 125 million Outpatient appointments across England last year and our Outpatients department covers a huge range of services.
We are looking to appoint a motivated individual to join our Outpatient Administration Team. We are a friendly team fulfilling a vital front line service.
This is a varied role and the post holder must be able to flexibly provide cover across three areas:
- Our referral management centre, where over 300 new patient referrals are registered onto our hospital patient administration system per day
- Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas
- Our call centre, handling large volumes of calls agreeing outpatient appointments with patients as well as dealing with other appointment related queries
It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one, at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.
If you have been unsuccessful with your application in the last 6 months -please do not re-apply.
Please note this post is not eligible for sponsorship.
Main duties of the job
The hours advertised are required to cover service needs. We operate a rota of tasks and all staff will rotate through different tasks. The hours for this vacancy are Monday - Friday, 9am to 5pm.
Main duties will include, but are not limited to;
- Processing all new patient appointments within agreed timescales, and in accordance with consultants' requests and speciality booking rules
- Making follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
- To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.
Please refer to the attached Job Description for a full list of the main duties and responsibilities.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Good written and spoken English
Experience & Knowledge Required
Essential
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable
- Experience of using a patient database and recording accurate data
- Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
Skills & Attributes
Essential
- Ability to work in a fast paced and busy environment
- Excellent verbal and written communication skills
Desirable
- Ability to think analytically
Aptitude & Personal Qualities
Essential
- Able to work under pressure to strict deadlines and requirements
- Able to work as part of a team
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Good written and spoken English
Experience & Knowledge Required
Essential
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable
- Experience of using a patient database and recording accurate data
- Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
Skills & Attributes
Essential
- Ability to work in a fast paced and busy environment
- Excellent verbal and written communication skills
Desirable
- Ability to think analytically
Aptitude & Personal Qualities
Essential
- Able to work under pressure to strict deadlines and requirements
- Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
