Job summary
The Site Operations Team is currently looking to recruit a Patient Transfer Assistant, working a variety of shift patterns, including; 07:30 - 20:00 (long day) and 11:30 - 00:00 (twilight shift), across 7 days.
You will be responsible, following training, for the collection and delivery of patients across York Hospital. You will be part of a dedicated team delivering this essential service to the Trust and have excellent customer service skills, good understanding of manual handling and safety and lead by example in this operational role.
This is an excellent opportunity to gain experience of hospital flow and to help build key relationships between patients and staff.
If you are motivated, have experience within a customer service setting and want to thrive from a rewarding role, we welcome your application!
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
The Transfer Team will assist with the flow of patients from the Emergency department, admission units and down stream wards. Flow towards the Discharge Lounge will be a key role, ultimately supporting the transfer of patients throughout their hospital journey.
Transferring patients from one clinical area to another on either in a bed or a chair whilst working closely with members of the multi-disciplinary team within the clinical areas and management teams.
The Patient Transfer Assistant will ensure patient safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect, dignity, and courtesy in accordance with Trust values, ensuring at all times you act within your sphere of competence.
Ensure patient movement and other movement requests are actioned promptly.
Maintain high standard of cleanliness of equipment and accessories, e.g. trolleys, beds, wheelchairs.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Education, Qualifications and Training
Essential
- Good basic education which includes reading and writing plus basic numeric skills
Experience and Knowledge
Essential
- A good understanding of customer service i.e. caring, kind, able to hold a conversation with others
Desirable
- Experience working within a healthcare setting or a customer facing role
- Manual Handling Training
Skills and Attributes
Essential
- Basic IT skills (Email, keyboard skills etc.)
- Ability to maintain patient confidentiality
- Caring and compassionate attitude
- Physically able to undertake all duties and comply with all relevant Trust policies
- Flexible and reliable for the needs of the service
Desirable
- Performance focused with the ability to operate within agreed performance standards
Aptitude and Personal Qualities
Essential
- Ability to work as a team player
- Express a sympathetic and diplomatic nature, especially when dealing with sickness, bereavement, and distress
- Willingness to undertake specific competencies to meet the full requirements of the role
Values & Behaviours
Essential
- Ability to demonstrate our organisational values and behaviours - We are Kind, We are Open, We pursue Excellence
Person Specification
Education, Qualifications and Training
Essential
- Good basic education which includes reading and writing plus basic numeric skills
Experience and Knowledge
Essential
- A good understanding of customer service i.e. caring, kind, able to hold a conversation with others
Desirable
- Experience working within a healthcare setting or a customer facing role
- Manual Handling Training
Skills and Attributes
Essential
- Basic IT skills (Email, keyboard skills etc.)
- Ability to maintain patient confidentiality
- Caring and compassionate attitude
- Physically able to undertake all duties and comply with all relevant Trust policies
- Flexible and reliable for the needs of the service
Desirable
- Performance focused with the ability to operate within agreed performance standards
Aptitude and Personal Qualities
Essential
- Ability to work as a team player
- Express a sympathetic and diplomatic nature, especially when dealing with sickness, bereavement, and distress
- Willingness to undertake specific competencies to meet the full requirements of the role
Values & Behaviours
Essential
- Ability to demonstrate our organisational values and behaviours - We are Kind, We are Open, We pursue Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
