Deputy Service Manager

Job summary

Are you looking for a new challenge?

We are looking for an enthusiastic worker with previous administrative and supervisory experience to assist in the management of Dermatology.

You will be essential to the smooth running of service in its day to day function.

You will assist in managing the administration function of the Dermatology department ensuring that adequate administrative support is provided at all times through both the development and maintenance of appropriate working practices and procedures, and the effective management of staff. Clinic management is crucial to this role, dealing with appointment requests, cancellations, slot filling are included but not exhaustive.

Main duties of the job

• Communicates with a range of contacts, for example, Managers, support staff, staff from other Departments and external clients. The information will, in the main, be complex and/or sensitive and, on occasions, require a tactful approach.
• Plan and organise the administrative function. Be required to prioritise own work and possibly that of others to ensure priorities are met and quality is not compromised, making appropriate judgements.
• Monitors the quality of work in own area and alerts others to quality issues, reporting any errors or issues to the appropriate person.
• Produce reports and other documents as required, analysing and resolving any issues. A flexible approach will be required in order to ensure that appropriate adjustments can be made relevant to changing circumstances.
• If appropriate, be responsible for the supervision of other staff, which may include the co-ordination of work activity. Ensures the appropriate induction of new or less experienced staff. Offers help and guidance to others to support their development or to help them complete their work requirements effectively.
• Must have relevant and recent clinic management experience, including the ability to build and maintain clinic templates to ensure the effective running of clinics. including experience of template reconfiguration.
• Appointment booking process, particularly booking Fast Track and Rapid appointments within NHS guidelines, including CAS service.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

---