York and Scarborough Teaching Hospitals NHS Foundation Trust

Assistant Medical Secretary

Information:

This job is now closed

Job summary

We are recruiting for an Assistant Medical Secretaries to join the Secretarial Team within the Head and Neck department. You will provide support to the Medical Secretaries and their Consultant Teams.

Excellent administration/secretarial skills and audio-typing experience/qualifications are required, as well as a good understanding of customer relations. You will be required to deal with queries from patients, Consultants and GPs.

37.5 hours (1.0 FTE) available for Scarborough

15 hours (0.4 FTE) available for either York or Scarborough

Main duties of the job

You will be responsible for typing clinical and administrative letters, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretaries during periods of absence, and multi-disciplinary team meeting work.

The successful candidates will be required to have good organisational skills, with the ability to prioritise the demands of a busy office and manage their time and workload effectively.

They will also be required to work unsupervised and communicate with Consultant Surgeons on a regular basis.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

16 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-5733832-AMS-S

Job locations

Scarborough or York

Woodlands Drive

Scarborough

YO12 6QL


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Qualifications

Essential

  • GCSE English Language, Grade C or above (or equivalent)
  • Word processing skills - OCR II (or equivalent e.g. RSA II)
  • Typing skills OCR II (or equivalent e.g. RSA II)

Desirable

  • Qualification or appropriate training in customer service
  • ECDL

Experience

Essential

  • Minimum 6 months secretarial/administrative experience
  • Experience of using a variety of IT applications, including Microsoft Office
  • Experience of working in a customer focused environment

Desirable

  • NHS experience

Skills

Essential

  • Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
  • Effective communication skills, verbal and written
  • Ability to cope with distressing and emotional situations with patients, relatives and staff
  • High level of interpersonal skills, including sensitivity, diplomacy and empathy
  • Excellent organisational skills
  • Ability to assimilate new practices and knowledge
  • Ability to be flexible and to adapt to new demands
  • Ability to get on well with members of a team

Desirable

  • Ability to exercise judgement and resolve problems
Person Specification

Qualifications

Essential

  • GCSE English Language, Grade C or above (or equivalent)
  • Word processing skills - OCR II (or equivalent e.g. RSA II)
  • Typing skills OCR II (or equivalent e.g. RSA II)

Desirable

  • Qualification or appropriate training in customer service
  • ECDL

Experience

Essential

  • Minimum 6 months secretarial/administrative experience
  • Experience of using a variety of IT applications, including Microsoft Office
  • Experience of working in a customer focused environment

Desirable

  • NHS experience

Skills

Essential

  • Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
  • Effective communication skills, verbal and written
  • Ability to cope with distressing and emotional situations with patients, relatives and staff
  • High level of interpersonal skills, including sensitivity, diplomacy and empathy
  • Excellent organisational skills
  • Ability to assimilate new practices and knowledge
  • Ability to be flexible and to adapt to new demands
  • Ability to get on well with members of a team

Desirable

  • Ability to exercise judgement and resolve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough or York

Woodlands Drive

Scarborough

YO12 6QL


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Scarborough or York

Woodlands Drive

Scarborough

YO12 6QL


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Abbie Denyer

Abbi.denyer1@nhs.net

07890909923

Details

Date posted

16 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

419-5733832-AMS-S

Job locations

Scarborough or York

Woodlands Drive

Scarborough

YO12 6QL


Supporting documents

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