Job summary
We are currently seeking a confident individual to join our existing Palliative Care Hospital Team based at York hospital.
This post offers an exciting opportunity to join an existing service that is looking to develop services.
The role will involve close working with members of the multi-disciplinary team, to coordinate the needs of patients experiencing a difficult and often demanding health concern. The post holder would act as the point of contact for the nursing service. They would be responsible for triaging calls and proactively identify and take action, to ensure that patients experience a seamless pathway.
Main duties of the job
Collaborate and communicate with the wider healthcare team, acting as a resource to ensure the provision of appropriate services to maximise the health and quality of life of the patient, improving the quality and efficiency of healthcare delivery. The post holder will be responsible for the coordination of the administrative function within the complexity of specialist palliative care.
The post holder will be expected to manage and prioritise the running of the service, and work flexibly to the needs of the service, which can often be demanding and unexpected.
The post holder will be responsible for maintaining accurate patient records, and liaise across organisational boundaries to assist the clinical nurse specialist to develop the nursing service and provide the highest quality patient care in accordance with the National Ambitions for Palliative and End of Life Care.
Please note this vacancy may close early should we receive a high volume of application; therefore please submit your application at your earliest convenience to avoid disappointment.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- Educated to GCSE/O' level standard in core subjects or evidence of working at that level
- Computer literate with knowledge of IT systems such as Word and Excel
- Willingness to undertake statutory and mandatory training and to undergo further training as appropriate
- HNC or NVQ Level 3 or equivalent evidence of working at that level
- Evidence of continued professional development.
Desirable
- Administration qualification
- Knowledge of databases and spreadsheets
- Understanding of training needs in relation to post
Experience
Essential
- Experience within the NHS or similar environment (e.g. Dept of Health or other public service)
- Experience of working with specialist palliative care patients or within a relevant clinical setting
- Experience of working with multi professional teams
- Experience of audit and data collection
- Experience of telephone triage and patient contact
- Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable
- Administrative support for clinical team including use of Microsoft office and experience of patient information systems (CPD)
- Insight into roles and responsibilities e.g. awareness of the speciality, awareness of current issues in health care Standards of Professional Practice
- Experience of managing resources
Aptitude & Personal Qualities
Essential
- Professional and patient focused
- Ability to communicate sensitively with patients, carers and staff about their health needs
- Flexible, adaptable, capable of lateral thinking
- Demonstrates insight into managing own stress levels.
- Ability to work as a team
Person Specification
Qualifications
Essential
- Educated to GCSE/O' level standard in core subjects or evidence of working at that level
- Computer literate with knowledge of IT systems such as Word and Excel
- Willingness to undertake statutory and mandatory training and to undergo further training as appropriate
- HNC or NVQ Level 3 or equivalent evidence of working at that level
- Evidence of continued professional development.
Desirable
- Administration qualification
- Knowledge of databases and spreadsheets
- Understanding of training needs in relation to post
Experience
Essential
- Experience within the NHS or similar environment (e.g. Dept of Health or other public service)
- Experience of working with specialist palliative care patients or within a relevant clinical setting
- Experience of working with multi professional teams
- Experience of audit and data collection
- Experience of telephone triage and patient contact
- Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable
- Administrative support for clinical team including use of Microsoft office and experience of patient information systems (CPD)
- Insight into roles and responsibilities e.g. awareness of the speciality, awareness of current issues in health care Standards of Professional Practice
- Experience of managing resources
Aptitude & Personal Qualities
Essential
- Professional and patient focused
- Ability to communicate sensitively with patients, carers and staff about their health needs
- Flexible, adaptable, capable of lateral thinking
- Demonstrates insight into managing own stress levels.
- Ability to work as a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
