Job summary
Job overview:
An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team. This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner. The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.
The hours of work will be between the hours of 8:00 am to 6:00 pm, Monday - Friday. Various shifts available and will be on a rota so flexibility will be required.
If you are looking for a role that is both varied and interesting, then we would like to hear from you.
Main duties of the job
To maintain patient confidentiality at all times following the Trust guidelines.To manage patients through Radiology administrative processes and pathways in accordance with SOP`s (Standard Operating Procedures).To receive and accurately process any diary cancellations ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
Collecting and recording data to support waiting list time's attainment and highlighting breach patients to the Line Manager/Service Manager.Escalate where appropriate patients who will breach maximum waiting times or cannot be booked within vetting instructions.
Ensure all patients who fail to attend, DNA (Did not attend) their appointments are followed up in accordance with the departmental DNA SOP.
To recognise any problems and take appropriate action to rectify, using own initiative ensuring patient receive a high quality service.
To assist in any monitoring activity as directed by your Line Manager/Service Manager.
Ability to priorities day-to-day workflow, acting independently and unsupervised within departmental guidelines.Ability to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
Diary management to ensure all scheduled sessions are fully utilised.Responsible for maintaining stock control of stationary and office equipment.
To complete any other administrative or clerical duties which may be required as part of the post.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Education, Qualifications and Training
Essential
- GCSE A-C or equivalent qualification in Maths and English
- Good written and spoken English
Desirable
Experience & Knowledge
Essential
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working within a team
- Experience of using patient administration systems
- Understanding a range of work procedures and processes
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable
- Working knowledge of the Radiology Information systems or appointment systems
- Understanding of the 2WW cancer referral system and fast track appointment booking
- Experience of appointment systems and understanding of Referral to Treatment Policy
- Experience of using a patient database and recording accurate data
Skills & Attributes
Essential
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to communicate with staff at all levels, including Consultant medical staff
- Ability to communicate effectively with all service users
- Ability to work in a fast paced and busy environment
Desirable
- Ability to think analytically
Aptitude & Personal Qualities
Essential
- Able to work as part of a team
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
- Ability to learn additional skills and to provide cross cover for all areas of Department
Desirable
- Able to show flexibility and adaptation to service requirements
- Methodical and highly organised
Person Specification
Education, Qualifications and Training
Essential
- GCSE A-C or equivalent qualification in Maths and English
- Good written and spoken English
Desirable
Experience & Knowledge
Essential
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working within a team
- Experience of using patient administration systems
- Understanding a range of work procedures and processes
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable
- Working knowledge of the Radiology Information systems or appointment systems
- Understanding of the 2WW cancer referral system and fast track appointment booking
- Experience of appointment systems and understanding of Referral to Treatment Policy
- Experience of using a patient database and recording accurate data
Skills & Attributes
Essential
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to communicate with staff at all levels, including Consultant medical staff
- Ability to communicate effectively with all service users
- Ability to work in a fast paced and busy environment
Desirable
- Ability to think analytically
Aptitude & Personal Qualities
Essential
- Able to work as part of a team
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
- Ability to learn additional skills and to provide cross cover for all areas of Department
Desirable
- Able to show flexibility and adaptation to service requirements
- Methodical and highly organised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
