Job summary
Do you enjoy giving great customer service whilst working in a fast paced and evolving environment?
Do you want to help us find the best people to look after our patients?
If you have answered yes, then the role of a Clerical Officer (within recruitment) may be the perfect opportunity for you.
The future of NHS recruitment is changing and we need your support in this exciting but challenging time. We are there to support one another to continue to deliver high levels of customer service.
Please be aware that there will be a requirement to work on-site conducting face to face identity checks as part of this role.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Main duties of the job
You will work as part of a large team, you will also be confident with using your own initiative whilst going that extra mile to give the best customer experience. You will help maintain our excellent and professional reputation of recruitment and follow best practices to achieve our goals. You will communicate with a wide range of people, from recruiting managers through to the general public who are applying for jobs.
We use a wide range of electronic systems such as: TRAC recruitment system, Electronic Staff Record and NHS Jobs. We also use programs such as Microsoft Office and Outlook on a daily basis.
As the first point of contact when people phone or visit the Recruitment Team; you must be able to work under pressure and deal with some complex calls and queries, you will be fully supported along the way.
We offer a safe and friendly working environment, working with recruitment specialists who have a wealth of recruitment knowledge to share with you.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Values, Drivers & Motivators
Essential
- Ability to demonstrate our organisational values and behaviours
Skills and attributes
Essential
- Ability to function effectively as part of a team
- Able to organise and prioritise own workload
- Have the ability to exercise initiative
Communication
Essential
- Possess sound communication skills
Desirable
- Previous Office/Administrative experience in an NHS environment
- Experience of dealing with confidential information
Qualifications, experience and knowledge
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience
Person Specification
Values, Drivers & Motivators
Essential
- Ability to demonstrate our organisational values and behaviours
Skills and attributes
Essential
- Ability to function effectively as part of a team
- Able to organise and prioritise own workload
- Have the ability to exercise initiative
Communication
Essential
- Possess sound communication skills
Desirable
- Previous Office/Administrative experience in an NHS environment
- Experience of dealing with confidential information
Qualifications, experience and knowledge
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
