Job summary
We are looking for a highly motivated, enthusiastic person and flexible individual with demonstrable secretarial experience to work within the MSK ESP service.
The successful candidate will provide support to the medical secretaries and their consultant teams, and be a proficient audio typist with the ability to transcribe complex audio tapes and digital dictation, which will include complicated medical terminology.
Excellent administration/secretarial skills are vital together with good communication skills, as you will be required to deal with patients, Extended Scope Practitioners/Advanced Practice Physiotherapists, Consultants and GP's on a day-to-day basis.
Main duties of the job
You will be responsible for typing clinical and administrative letters, answering telephone queries and dealing with patient referral and appointment queries.
The successful candidate will be required to work well under pressure and manage their time and workload effectively. You will be required to work unsupervised and display initiative in pressured situations.
This post requires skills in medical terminology, demonstrable typing skills, including the ability to transcribe audio dictation.
Experience in the use of hospital based IT systems would be an advantage, but training will be given.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- GCSE English Language, Grade C or above (or equivalent)
- Word processing skills - OCR II (or equivalent e.g. RSA II)
- Typing skills OCR II (or equivalent)
Desirable
- Qualification or training in customer service
- ECDL
Experience
Essential
- Minimum 6 months secretarial/administrative experience
- Experience of working in a customer focused environment
- Experience of using a variety of IT applications, including Microsoft Office
Desirable
Knowledge
Essential
- Knowledge of office applications
Desirable
- Knowledge of medical terminology
Skills
Essential
- Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- Effective communication skills, verbal and written
- Ability to cope with distressing and emotional situations with patients, relatives and staff
- High level of interpersonal skills, including sensitivity, diplomacy and empathy
- Excellent organisational skills
- Ability to assimilate new practices and knowledge
- Ability to get on well with members of a team
Desirable
- Ability to exercise judgement and resolve problems
Person Specification
Qualifications
Essential
- GCSE English Language, Grade C or above (or equivalent)
- Word processing skills - OCR II (or equivalent e.g. RSA II)
- Typing skills OCR II (or equivalent)
Desirable
- Qualification or training in customer service
- ECDL
Experience
Essential
- Minimum 6 months secretarial/administrative experience
- Experience of working in a customer focused environment
- Experience of using a variety of IT applications, including Microsoft Office
Desirable
Knowledge
Essential
- Knowledge of office applications
Desirable
- Knowledge of medical terminology
Skills
Essential
- Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- Effective communication skills, verbal and written
- Ability to cope with distressing and emotional situations with patients, relatives and staff
- High level of interpersonal skills, including sensitivity, diplomacy and empathy
- Excellent organisational skills
- Ability to assimilate new practices and knowledge
- Ability to get on well with members of a team
Desirable
- Ability to exercise judgement and resolve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
