Bedfordshire Hospitals NHS Foundation Trust

Resourcing Assistant

The closing date is 23 November 2025

Job summary

We are looking for an enthusiastic, efficient Resourcing Assistant to join our busy Resourcing Temporary Staff team at Bedfordshire Hospitals.

You will be friendly with a professional attitude and have the ability to work on your own and as part of a team actively encouraging and supporting colleagues.

This role would suit a dynamic individual who thrives in a busy office environment and is a flexible team player. Duties will include providing a comprehensive administration service including the booking of both bank and agency staff, ensuring resourcing staff are up to date with mandatory training and facilitating an efficient temporary staffing service for all staff. You will also be expected to process temporary staffing bookings, deal with bank and pay enquiries, ensure accurate information is maintained on the rostering/booking systems and undertake all administration duties related to this.

Working hours will include occasional weekend working.

Main duties of the job

To contribute to the delivery of an efficient and effective resourcing service through a professional, customer-focused approach. This includes the booking of both bank and agency staff where required to fill gaps in the service. Also ensuring accurate information is maintained on the e-rostering system and other information systems. This role also includes liaising with bank staff to ensure their statutory training modules are kept up to date and facilitating bookings where required.

To act as first point of contact for enquiries and providing advice and support to bank staff with payroll enquiries, claim forms and staff wishing to join or leave the bank.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

418-CORP3408-EH

Job locations

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Job description

Job responsibilities

Please see attached Job Description.

Customer Service

Provide excellent customer service to all recruitment and resourcing service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards

Act as a point of contact for first line enquiries in the recruitment and resourcing service through the contact hotline, communicating with bank staff and users throughout the Trust and external agencies as required

Provide advice and support to bank staff with payroll enquiries, dealing with sensitive information relating to staffing payroll records.

Resourcing Allocation

First point of contact for any bank pay queries liaising with Payroll where necessary.

Process paperwork for staff joining and leaving the bank.

Run regular reports of bank staff who are not actively working and process paperwork to remove them from the bank.

Using the computerised resourcing system, match bank staff, locums and agency staff to resourcing requests from clinical areas and departments, employ knowledge and skills to find the best fit for each request.

As required provide cover for the nursing, AHP and locum booking desks.

Input data onto the relevant booking system in accordance with the agreed process.

Process locum claim forms to ensure prompt payment.

Ensure complaints are handled appropriately and if necessary referred onto senior management.

Utilise efficiently computerised systems in order to maximise the accuracy of booking data and management information.

Maintain accurate records of employee details, Professional Registration information, working preferences and availability, bank requests from clinical areas, allocated bookings using the computerised resourcing system

Monitor shift patterns in accordance with Working Time Regulations and provide reports as requested

Escalate to the relevant managers and the Resourcing Team details of permanent staff, who are also registered with the resourcing service, who do not comply with Working Time Regulations

Ensure that bank staff attend appropriate training to meet the requirements of the Trust.

Hand over to/from the Senior Nurse in charge of the hospital any unfilled resourcing requests or relevant information at the beginning and close of contact hotline hours

Administration

Run monthly reports on NMC registrations. Liaise with registered nurses to ensure registration is renewed in a timely fashion. Liaise with Ward Managers/Matrons regarding any NMC registrations that have not been renewed.

Ensure proper filing of documentation, both paper and electronic, in established filing systems, following agreed internal processes. Ensure that these systems are continually maintained allowing timely access to all documentation

Ensure that bank staff files comply with Trust policy and standards

Administer the booking of training sessions for all bank staff ensuring attendance at training.

Liaise with all bank staff to ensure they are compliant with all statutory training modules chasing them to update their training where necessary.

Job description

Job responsibilities

Please see attached Job Description.

Customer Service

Provide excellent customer service to all recruitment and resourcing service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards

Provide advice and support to bank staff with payroll enquiries, dealing with sensitive information relating to staffing payroll records.

Resourcing Allocation

First point of contact for any bank pay queries liaising with Payroll where necessary.

Process paperwork for staff joining and leaving the bank.

Run regular reports of bank staff who are not actively working and process paperwork to remove them from the bank.

As required provide cover for the nursing, AHP and locum booking desks.

Input data onto the relevant booking system in accordance with the agreed process.

Process locum claim forms to ensure prompt payment.

Ensure complaints are handled appropriately and if necessary referred onto senior management.

Utilise efficiently computerised systems in order to maximise the accuracy of booking data and management information.

Monitor shift patterns in accordance with Working Time Regulations and provide reports as requested

Escalate to the relevant managers and the Resourcing Team details of permanent staff, who are also registered with the resourcing service, who do not comply with Working Time Regulations

Ensure that bank staff attend appropriate training to meet the requirements of the Trust.

Hand over to/from the Senior Nurse in charge of the hospital any unfilled resourcing requests or relevant information at the beginning and close of contact hotline hours

Administration

Ensure that bank staff files comply with Trust policy and standards

Administer the booking of training sessions for all bank staff ensuring attendance at training.

Liaise with all bank staff to ensure they are compliant with all statutory training modules chasing them to update their training where necessary.

Person Specification

Qualifications

Essential

oEducated to GCSE level or equivalent
oKeyboard skills (NVQ3/RSA3)

Knowledge & Experience

Essential

oAdministrative experience in a busy, customer-focused environment
oCustomer Service Experience
oExperience of using IT Systems
oKnowledge/experience of nursing and medical roles within an NHS setting

Desirable

oExperience of using Healthroster, Bankstaff, and ESR
oExperience of 247 time

Skills & Abilities

Essential

oGood communication skills, both written and verbal
oGood IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to use other systems, as required.
oAbility to work individually and as part of a team, actively encouraging and supporting colleagues
oAbility to deal with all issues sensitively and in a confidential manner
oAbility to work under pressure
oAbility to work on own initiative

Person Specification

Qualifications

Essential

oEducated to GCSE level or equivalent
oKeyboard skills (NVQ3/RSA3)

Knowledge & Experience

Essential

oAdministrative experience in a busy, customer-focused environment
oCustomer Service Experience
oExperience of using IT Systems
oKnowledge/experience of nursing and medical roles within an NHS setting

Desirable

oExperience of using Healthroster, Bankstaff, and ESR
oExperience of 247 time

Skills & Abilities

Essential

oGood communication skills, both written and verbal
oGood IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to use other systems, as required.
oAbility to work individually and as part of a team, actively encouraging and supporting colleagues
oAbility to deal with all issues sensitively and in a confidential manner
oAbility to work under pressure
oAbility to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)