Job summary
An exciting opportunity for an aspiring Service Manager
This is based at Luton & Dunstable Hospital, with potential cross site working to Bedford Hospital.
The post holder will be expected to undertake a wide range of duties to support the clinical and management team on a strategic and operational basis. They will be instrumental in the smooth running of the service/group, working autonomously and leading the department in its operational demands.
This role will be in direct support of the General Manager, Service Manager, Clinical Directors & Senior Nursing team within group 3.
To support with inpatient operational pressures such as providing direct operational support to wards including escalation of diagnostic delays to patient care and discharge, attending bed meetings and relaying information and acting appropriately.
The post-holder will act as an integrated member of the T&O/Group 3 team to help provide an effective and efficient service to patients, their families and carers and health care professionals involved in their care.
Main duties of the job
To work alongside the Service Manager to ensure that T&O/Group 3 services are running efficiently and effectively on a day to day basis. To problem-solve all day-to-day management issues organising and ensuring appropriate cover within the service.
Exercise delegated authority on behalf of the Service Manager to resolve day-to-day management issues within the service.
To support the medical and senior nursing team in ensuring the wards/services run effectively.
To support the service manager in the identification, development, implementation and maintenance of service improvements.
To be able to problem solve independently seeking advice where necessary.
To be visible on the ward/service areas acting as a first point of contact for any service management queries.
To communicate with multiple MDT staff members, patients, relatives using expert levels of communication.
To maintain robust systems and processes for managing the medical workforce & rotas within the T&O/Group 3 directorate.
To attend relevant departmental meetings and provide administrative support where required.
To support with operational pressures through methods such as ward buddying, outlier staffing allocations and the escalation of delays to patient care and discharge.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
Please see attached JD & PS
An exciting role for an aspiring Service Manager-
The post holder will be expected to undertake a wide range of duties to support the clinical and management team on a strategic and operational basis. They will be instrumental in the smooth running of the service/group, working autonomously and leading the department in its operational demands.
Job description
Job responsibilities
Please see attached JD & PS
An exciting role for an aspiring Service Manager-
The post holder will be expected to undertake a wide range of duties to support the clinical and management team on a strategic and operational basis. They will be instrumental in the smooth running of the service/group, working autonomously and leading the department in its operational demands.
Person Specification
Qualifications
Essential
- oEducated to degree level or equivalent experience
- oTrack record of significant continuous professional and management development
Experience
Essential
- oExperience of staff supervision and staff management
- oRecruitment & retention
- oAppraisal
- oPerformance Management
- oKnowledge of budget management issues
- oExperience of managing the delivery of an effective service
- oEvidence of introducing and supporting change processes
- oEvidence of establishing, maintaining and consolidating effective working relationships with clinicians and multidisciplinary teams
Knowledge
Essential
- oLeadership and influencing skills
- oHigh level of verbal and written skills
- oHighly motivated and ability to work independently
- oAbility to respond to changing demands
- oExcellent interpersonal, presentation and written communication skills
- oProficiency in use of Health Roster, iPM, ICE, Viper, Nerve Centre and MediViewer
Personal Skills
Essential
- oDemonstrable inter-personal and communications skills, with a track record in writing complex business cases and policies
- oHigh level or work organisation, self-motivation drive for performance and improvement, and flexibility in approach and attitude
- oStrong sense of commitment to openness, honesty and integrity in undertaking the role
- oPassion for supporting the delivery of high quality healthcare
Person Specification
Qualifications
Essential
- oEducated to degree level or equivalent experience
- oTrack record of significant continuous professional and management development
Experience
Essential
- oExperience of staff supervision and staff management
- oRecruitment & retention
- oAppraisal
- oPerformance Management
- oKnowledge of budget management issues
- oExperience of managing the delivery of an effective service
- oEvidence of introducing and supporting change processes
- oEvidence of establishing, maintaining and consolidating effective working relationships with clinicians and multidisciplinary teams
Knowledge
Essential
- oLeadership and influencing skills
- oHigh level of verbal and written skills
- oHighly motivated and ability to work independently
- oAbility to respond to changing demands
- oExcellent interpersonal, presentation and written communication skills
- oProficiency in use of Health Roster, iPM, ICE, Viper, Nerve Centre and MediViewer
Personal Skills
Essential
- oDemonstrable inter-personal and communications skills, with a track record in writing complex business cases and policies
- oHigh level or work organisation, self-motivation drive for performance and improvement, and flexibility in approach and attitude
- oStrong sense of commitment to openness, honesty and integrity in undertaking the role
- oPassion for supporting the delivery of high quality healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
