Job summary
An exciting opportunity has arisen in our large, friendly, Outpatient team as a Full time Patient Pathway Coordinator at the Luton and Dunstable Hospital for a 12 month fixed term to cover maternity leave.
The Outpatient Department centrally support all services at the Luton and Dunstable Hospital. The role is pivotal to the smooth and effective running of the department.
Previous applicants need not apply.
Main duties of the job
The successful candidate should have experience of administrative work and dealing with the general public and should be self-motivated with a calm, professional and organised approach to their work. He or she should be able to prioritise effectively and work in a flexible manner. It would be helpful to have NHS experience and in particular with appointment bookings.
This is an exciting opportunity for an individual who would enjoy the challenge of a busy environment and is able to work under pressure. Excellent interpersonal skills are essential as is the ability to work within a large team and with the general public.
The hours and days of work in this role are fixed as follows:- Mon-Fri 08.30 am to 17.00. There will be an opportunity for agile working once fully trained.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
Please see job description and person specification provided. If further information is required, please speak to our contact on advert.
Job description
Job responsibilities
Please see job description and person specification provided. If further information is required, please speak to our contact on advert.
Person Specification
Qualifications
Essential
- Educated to GCSE equivalent
- NVQ Level 3 or equivalent experience
Desirable
- IT Qualification
- Administrative Experience
Experience
Essential
- Busy and demanding work environment
- Experience of working with the general public
- Experience of working within a team
Desirable
- Experience of working in a healthcare setting
- Experience of working in an Outpatient or appointment booking setting
Communication
Essential
- Excellent interpersonal skills
- Excellent telephone manner
Knowledge
Essential
- Understanding need for patient confidentiality
Desirable
- Knowledge of Trust IT systems
Skills
Essential
- Able to use own initiative and escalate issues appropriately
- Excellent organisational skills and ability to plan and prioritise work effectively to optimise time management
- Attention to detail
- Ability to work to deadlines
- Able to remain calm under pressure
Personal Skills
Essential
- Methodical, conscientious, motivated
- Flexible approach to working and willingness to learn new skills
- Friendly, professional
Person Specification
Qualifications
Essential
- Educated to GCSE equivalent
- NVQ Level 3 or equivalent experience
Desirable
- IT Qualification
- Administrative Experience
Experience
Essential
- Busy and demanding work environment
- Experience of working with the general public
- Experience of working within a team
Desirable
- Experience of working in a healthcare setting
- Experience of working in an Outpatient or appointment booking setting
Communication
Essential
- Excellent interpersonal skills
- Excellent telephone manner
Knowledge
Essential
- Understanding need for patient confidentiality
Desirable
- Knowledge of Trust IT systems
Skills
Essential
- Able to use own initiative and escalate issues appropriately
- Excellent organisational skills and ability to plan and prioritise work effectively to optimise time management
- Attention to detail
- Ability to work to deadlines
- Able to remain calm under pressure
Personal Skills
Essential
- Methodical, conscientious, motivated
- Flexible approach to working and willingness to learn new skills
- Friendly, professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
