Job summary
The post holder will be working in the busy Ophthalmology department at the Luton and Dunstable Hospital. They will be part of a team who provide the administration of the patient pathway. We provide a wide range of services for eye conditions.
As part of a team, the post holder will be booking patients, logging referrals, inputting 18 week outcome forms, adding patients to the waiting list, taking calls and contacting patients, typing and other administrative duties to support the team.
The post holder will utilise relevant IT systems, maintaining a high standard of data quality at all times.
Main duties of the job
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff.
Book appointments in accordance with the Trust Access Policy and standard operating procedures.
Add patients to the waiting list and enter 18 week coding data onto the IPM system.
Typing of clinic letters, proof reading, printing and posting.
Logging referrals.
Answering calls from patients and ringing to book patients in. Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
Interact with patients and relatives in distress in a sensitive and empathetic manner.
Arrange interpreter services where indicated.
Provide cover across the team as and when required.
Photocopying, filing, and other general office duties.
Escalate any capacity issues via the local escalation process.
Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required.
To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement.
Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets.
Job description
Job responsibilities
Interact with patients and relatives in distress in a sensitive and empathetic manner.
Arrange interpreter services where indicated.
Provide cover across the team as and when required.
Photocopying, filing, and other general office duties.
Escalate any capacity issues via the local escalation process.
Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required.
To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement.
Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets.
Person Specification
Qulifications
Essential
- Good standard of Education - GCSE Maths & English or equivalent
- EDCL or equivalent experience
Desirable
- Knowledge of iPM/ICE/Extramed
- Apprenticeship in Medical Terminology AMSPAR certificate
Experience
Essential
- Knowledge of record systems/data bases with proven experience
- Experience in working within a confidential environment
Desirable
- Previous NHS experience
- Previous experience working in Ophthalmology or Outpatient bookings
Personal Skills
Essential
- Well-developed interpersonal skill - able to converse in a positive manner at all levels
- Ability to adapt in an ever changing environment
- Advance keyboard skills
- Excellent communication skills both written and verbal
- Ability to adapt to change within the working situation
Desirable
- Proven ability to multi-task, be flexible, adaptable, motivated, reliable, willing and able to take personal responsibility
- Good organisational skills
Person Specification
Qulifications
Essential
- Good standard of Education - GCSE Maths & English or equivalent
- EDCL or equivalent experience
Desirable
- Knowledge of iPM/ICE/Extramed
- Apprenticeship in Medical Terminology AMSPAR certificate
Experience
Essential
- Knowledge of record systems/data bases with proven experience
- Experience in working within a confidential environment
Desirable
- Previous NHS experience
- Previous experience working in Ophthalmology or Outpatient bookings
Personal Skills
Essential
- Well-developed interpersonal skill - able to converse in a positive manner at all levels
- Ability to adapt in an ever changing environment
- Advance keyboard skills
- Excellent communication skills both written and verbal
- Ability to adapt to change within the working situation
Desirable
- Proven ability to multi-task, be flexible, adaptable, motivated, reliable, willing and able to take personal responsibility
- Good organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
