Job summary
To provide an evening reception service to Bridges Clinic - Private Patients at Bedford Hospital South Wing.
Main duties of the job
1. Administration of the private patient registration / Payments
2. Communicating with patients
3. Ensuring all data is recorded and processed correctly on the relevant Trust IT systems
4. Communicating with relevant hospital departments
5. Liaising with the private medical insurers
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
To ensure all data and documentation in relation to Private Patients is filed in accordance with Trust Policy.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the patient, consultants and clinical teams.
To attend to patients, colleagues and referrers to the service, both in person and by email or on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
Be fully conversant with Insurance Companies regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure that these are applied.
Job description
Job responsibilities
To ensure all data and documentation in relation to Private Patients is filed in accordance with Trust Policy.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the patient, consultants and clinical teams.
To attend to patients, colleagues and referrers to the service, both in person and by email or on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
Be fully conversant with Insurance Companies regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure that these are applied.
Person Specification
Qualifications and Experience
Essential
- Educated to A Level
- English A Level
- Maths GCSE Grade 5 or above
- Experience of patient / customer facing reception role
- Excellent interpersonal, presentation and written communication skills
- High level of verbal and written skills
Desirable
- Experience of working in an acute NHS Trust
- Previous Private Patient Administration experience
- Experience of NHS Reception role within Outpatients Dept
- CSW/Clinical Qualification
Personal Skills
Essential
- Demonstrable inter-personal and communications skills
- Demonstrates a knowledge of confidentiality issues and able to work within requirements of Data Protection
Experience
Essential
- Knowledge of filing/record keeping
- Knowledge of Microsoft Outlook / Excel / Word
Desirable
- Use of Hospital system IPM
Person Specification
Qualifications and Experience
Essential
- Educated to A Level
- English A Level
- Maths GCSE Grade 5 or above
- Experience of patient / customer facing reception role
- Excellent interpersonal, presentation and written communication skills
- High level of verbal and written skills
Desirable
- Experience of working in an acute NHS Trust
- Previous Private Patient Administration experience
- Experience of NHS Reception role within Outpatients Dept
- CSW/Clinical Qualification
Personal Skills
Essential
- Demonstrable inter-personal and communications skills
- Demonstrates a knowledge of confidentiality issues and able to work within requirements of Data Protection
Experience
Essential
- Knowledge of filing/record keeping
- Knowledge of Microsoft Outlook / Excel / Word
Desirable
- Use of Hospital system IPM
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
