Job summary
To undertake responsibility for the operational co-ordination of the Intravenous Service and for providing the central point for communication for bookings, appointments and clerical issues within the Eye Clinic.
To monitor compliance with clinical standards and NICE guidance for treatment of age-related macular degeneration (AMD), diabetic macular oedema (DMO), central and branch retinal vein occlusions (CRVO and BRVO) and other related retinal conditions,
To escalate issues and schedule additional capacity when required ensuring that treatment is carried out within agreed time frames.
Main duties of the job
To work closely with the Clinical Lead, Service Manager and Matron to ensure that the service is patient focused, efficient and delivered accordingly to national guidelines.
To undertake responsibility for accurate data entry onto the Trust and National databases including prompt completion of BlueTec for notification to the local CCG as well as correlation of data returns to meet required time scales.
Maintain key relationships with colleagues to ensure a patient focussed and high quality experience in the Intravitreal Service.
To support all clinical pathways with Ophthalmology to ensure patient safety
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
You will be accountable to the Clinical Director and General Manager for Ophthalmology. You will be expected to work closely with the Service Manager and Rota Coordinator for Ophthalmology Services. In addition you will be expected to work directly with:
Clinical Lead for Intravitreal Service
Medical Retina Service team
Matron and senior nursing team
Ophthalmology administrative team
Pharmacy Department
Information Department
IT Department
Job description
Job responsibilities
You will be accountable to the Clinical Director and General Manager for Ophthalmology. You will be expected to work closely with the Service Manager and Rota Coordinator for Ophthalmology Services. In addition you will be expected to work directly with:
Clinical Lead for Intravitreal Service
Medical Retina Service team
Matron and senior nursing team
Ophthalmology administrative team
Pharmacy Department
Information Department
IT Department
Person Specification
Qualifiations
Essential
- Good general education GCSE or equivalent in English Grade C or above
Desirable
- NVQ Level 3 in Business Administration or customer care or equivalent
Experience
Essential
- Experience of patient/customer care administration
Desirable
Skills / Knowledge
Essential
- Experience dealing with patient/customer queries
- Ability to prioritise tasks effectively without direct supervision
- Ability to manage a varied workload effectively
- Knowledge of databases and spreadsheets
Desirable
- Dealing with complaints
- Knowledge of healthcare administrative systems and processes
Values
Essential
- Teamwork, Helping Other, Loyalty, Learning and Compassion
- Demonstrates excellent interpersonal, verbal and written communication skills
- Evidence of ability to work independently
- Able to handle sensitive situations with a professional attitude
- Confident to work assertively with a multi-disciplinary team
Person Specification
Qualifiations
Essential
- Good general education GCSE or equivalent in English Grade C or above
Desirable
- NVQ Level 3 in Business Administration or customer care or equivalent
Experience
Essential
- Experience of patient/customer care administration
Desirable
Skills / Knowledge
Essential
- Experience dealing with patient/customer queries
- Ability to prioritise tasks effectively without direct supervision
- Ability to manage a varied workload effectively
- Knowledge of databases and spreadsheets
Desirable
- Dealing with complaints
- Knowledge of healthcare administrative systems and processes
Values
Essential
- Teamwork, Helping Other, Loyalty, Learning and Compassion
- Demonstrates excellent interpersonal, verbal and written communication skills
- Evidence of ability to work independently
- Able to handle sensitive situations with a professional attitude
- Confident to work assertively with a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
