Job summary
The Contract Monitoring Officer's duties cover monitoring of Domestic, Waste, Catering & Housekeeping, and Linen Services.
The post holder is responsible for supporting the Trust in complying with all appropriate legislative guidance and ensuring the excellent performance of these services via a range of reviews and assessments of each service in line with the agreed offer, including audits, observations and discussions with stakeholders.
The post holder will be required to present said findings and data in a variety of ways for different audiences both verbally and in written form.
The post holder will be responsible for accurately updating and managing different databases that relate to service data and will be interested in and competent to manage analyse and understand data and trending and using excel and other types of software.
The post-holder will be expected to work to and deliver objectives defined by the Contract Manager and be enthusiastic about, and dedicated to high standards of service delivery to patients, staff and visitors and motivated to promote continuous improvement.
The post-holder will be expected to work on first line complaints with the aim of resolving at the first available opportunity, and escalating appropriately where necessary.
Main duties of the job
- To be involved in the PLACE programme taking responsibility for arrangements for your services, leading groups on monthly inspections and answering any questions raised by the team.
- To gather any data and results necessary for the reporting of the PLACE inspection results.
- To ensure that cleaning and catering audits are carried out in accordance with the Performance Management System for both Commercial and Non Commercial performance indicators recording frequency, score and reporting on trends.
- To ensure that remedial work is carried out to agreed timescales.
- Chair contract operation meeting in line manager absence
- Problem solving contract complaint in line with service agreement
- Assist with monthly variation charges sign off ( adhoc jobs)
- Support performance manager in planning and checking Periodic task
- To participate in audits as per agreed plan for weekly, monthly and quarterly audits.
- To carry out sample testing for performance standards both commercial and non-commercial.
- To ensure that periodic tasks are completed in accordance with the agreed programme.
- To ensure that all non-planned work is completed within the framework of agreed response times.
Support organizing of annual National Place on both site Bedford and Luton hospital and lead in team assessment
- Support organizing & lead PEG assessment and report/logged findings for attention of Estates
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
Please read the full attached Job Description and Personal Specification before applying for this role.
Please note that interviews for this post will be face to face.
Job description
Job responsibilities
Please read the full attached Job Description and Personal Specification before applying for this role.
Please note that interviews for this post will be face to face.
Person Specification
Qualifications
Essential
- oGood standard of Education to A level standard and/ or relevant experience with the role
- oCraft Catering qualification
- oExperience in domestic role
- oFood Hygiene qualification - level 3.
Desirable
- o ECDL or equivalent
- oNVQ level 3 management qualification
- oBIFM membership
- oBICS
Experience
Essential
- ooextensive management experience in Facilities environment oWorking with auditing and quality monitoring system oPLACE inspections oReport writing
Desirable
- oDispute resolution experience oPresentations to small groups oIdentification of data trends oCost improvements oService development
Communication Skills
Essential
- oGood written and verbal communication skills oAble to work as part of a team, supporting colleagues and sharing information oAbility to engage and influence peers and sub-contractors to achieve results oConfidence to communicate with people at all levels both inside and external to the Trust
Desirable
Knowledge
Essential
- oFundamental knowledge of Domestic and Housekeeping service in healthcare oLegislation relating to catering in general and guidance oExcellent written and spoken English oExcellent MS office suite skills oUnderstanding of the need of confidentiality awareness oExcellent organisational and planning skills
Skills (i.e., analytical, judgemental planning)
Essential
- Able to perform routine tasks without the need for instruction. Is able to understand more complex tasks once given detailed instruction. Is able to document own work processes and more routine procedures. Accuracy and an eye for detail. Is able to assist/support the performance manager with evidence of work completed by service provider for monthly variation charges sign off ( Ad hoc jobs)
Personal Characteristics & Relationship Skills
Essential
- Well-developed understanding of the importance of customer focus. Frequently takes opportunities to talk with customer. Maintains effective relationships with customers
Person Specification
Qualifications
Essential
- oGood standard of Education to A level standard and/ or relevant experience with the role
- oCraft Catering qualification
- oExperience in domestic role
- oFood Hygiene qualification - level 3.
Desirable
- o ECDL or equivalent
- oNVQ level 3 management qualification
- oBIFM membership
- oBICS
Experience
Essential
- ooextensive management experience in Facilities environment oWorking with auditing and quality monitoring system oPLACE inspections oReport writing
Desirable
- oDispute resolution experience oPresentations to small groups oIdentification of data trends oCost improvements oService development
Communication Skills
Essential
- oGood written and verbal communication skills oAble to work as part of a team, supporting colleagues and sharing information oAbility to engage and influence peers and sub-contractors to achieve results oConfidence to communicate with people at all levels both inside and external to the Trust
Desirable
Knowledge
Essential
- oFundamental knowledge of Domestic and Housekeeping service in healthcare oLegislation relating to catering in general and guidance oExcellent written and spoken English oExcellent MS office suite skills oUnderstanding of the need of confidentiality awareness oExcellent organisational and planning skills
Skills (i.e., analytical, judgemental planning)
Essential
- Able to perform routine tasks without the need for instruction. Is able to understand more complex tasks once given detailed instruction. Is able to document own work processes and more routine procedures. Accuracy and an eye for detail. Is able to assist/support the performance manager with evidence of work completed by service provider for monthly variation charges sign off ( Ad hoc jobs)
Personal Characteristics & Relationship Skills
Essential
- Well-developed understanding of the importance of customer focus. Frequently takes opportunities to talk with customer. Maintains effective relationships with customers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
