Job summary
To receive and welcome patients to the X-ray department, working on rotation in main, ultrasound, Cauldwell and CDC (North Wing) reception areas of the Radiology department.
To use Radiology information systems, (CRIS/PIMS).
To communicate with medical, technical and support staff to ensure the smooth running of the imaging service.
Please refer to the Job description for further details.
Main duties of the job
To receive patient arriving at the reception and giving clear directions to relevant patient waiting area
To deal sensitively and discreetly with patients' queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressive patients and their relatives.
To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information.
To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary.
To proactively oversee the length of wait for all patients, use appointment sessions to a maximum to ensure no waiting list breaches occur and highlight any potential problems with possible solutions to manager.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
To schedule appointments on CRIS (Radiology computer system) taking into account the patients medical condition for example, diabetes, and forthcoming clinic appointments. Arrange associated details such as admission of patient for imaging procedures, book transport and translators. Check menstrual cycle dates for certain examinations. To provide straightforward clinical information to patients where necessary.
To be familiar with and to use continuously the Imaging Department and ICE and IPM computer system to register patients, track files, make appointments and deal with records of patients who do not attend. Undertake day-to-day housekeeping inclusive of backup of the CRIS computer system. Use CMIS Maternity system for checking details of patients.
Job description
Job responsibilities
To schedule appointments on CRIS (Radiology computer system) taking into account the patients medical condition for example, diabetes, and forthcoming clinic appointments. Arrange associated details such as admission of patient for imaging procedures, book transport and translators. Check menstrual cycle dates for certain examinations. To provide straightforward clinical information to patients where necessary.
To be familiar with and to use continuously the Imaging Department and ICE and IPM computer system to register patients, track files, make appointments and deal with records of patients who do not attend. Undertake day-to-day housekeeping inclusive of backup of the CRIS computer system. Use CMIS Maternity system for checking details of patients.
Person Specification
Qualifications
Essential
- GCSE or equivalent including English & Maths minimum C grade or above
Experience
Essential
- Experience of working within Administrative role.
- Experience of working as a part of a team and on own initiative.
- Experience of dealing with highly sensitive and complex information.
- NHS experience.
Desirable
Knowledge
Essential
- Knowledge and use of Microsoft software including Office, Word, Excel and PowerPoint.
- Understanding of data protection, confidentiality and record keeping requirements with the NHS.
- Excellent verbal and written communication skills - ability to deal with people at all levels using tact, diplomacy and understanding.
- Excellent organisational skills with the ability to work to tight deadlines and with interruptions. Excellent decision making skills
- Able to use own judgement and initiative to provide information and support.
- Able to analyse problems and initiate appropriate solutions effectively.
Personal characteristics
Essential
- Enthusiastic and Self-Aware
- Creative and flexible
- Ability to remain calm under pressure
Person Specification
Qualifications
Essential
- GCSE or equivalent including English & Maths minimum C grade or above
Experience
Essential
- Experience of working within Administrative role.
- Experience of working as a part of a team and on own initiative.
- Experience of dealing with highly sensitive and complex information.
- NHS experience.
Desirable
Knowledge
Essential
- Knowledge and use of Microsoft software including Office, Word, Excel and PowerPoint.
- Understanding of data protection, confidentiality and record keeping requirements with the NHS.
- Excellent verbal and written communication skills - ability to deal with people at all levels using tact, diplomacy and understanding.
- Excellent organisational skills with the ability to work to tight deadlines and with interruptions. Excellent decision making skills
- Able to use own judgement and initiative to provide information and support.
- Able to analyse problems and initiate appropriate solutions effectively.
Personal characteristics
Essential
- Enthusiastic and Self-Aware
- Creative and flexible
- Ability to remain calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
