Assistant Pathway Coordinator - Urology

Bedfordshire Hospitals NHS Foundation Trust

The closing date is 09 May 2025

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Job summary

The role of the Assistant Patient Pathway Coordinator is to work closely with secretaries, clinicians and management team to ensure that the care pathway of all patients is effectively managed.

Main duties of the job

You will be the point of contact for all administrative issues relating to patients' pathway of care.

You will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral todischarge, ensuring the entire pathway is supported smoothly.

You will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

418-MED9570-EH

Job locations

Luton & Dunstable Hospital

Lewsey Road

Luton

LU40DZ


Job description

Job responsibilities

Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Including supporting general queries.

Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts

Complete clinic cancellation forms where appropriate

Reschedule outpatient clinics as requested

Use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service.

Liaise with patient records staff, clinical colleagues, other admin teamsand other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations

Carry and retrial of patients notes, including physical demand associated with carried load

To understand 18weeks referral to treatment (RTT) rules and use them to support all outpatient and elective patient journeys

Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust

Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres

Job description

Job responsibilities

Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Including supporting general queries.

Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts

Complete clinic cancellation forms where appropriate

Reschedule outpatient clinics as requested

Use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service.

Liaise with patient records staff, clinical colleagues, other admin teamsand other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations

Carry and retrial of patients notes, including physical demand associated with carried load

To understand 18weeks referral to treatment (RTT) rules and use them to support all outpatient and elective patient journeys

Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust

Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres

Person Specification

Qualifications

Essential

  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent including English and Maths

Desirable

  • Computer Literacy Course e.g. ECDL

Experience

Essential

  • Experience of using of IT systems and/or patient data systems
  • Experience of working within a team

Desirable

  • Previous experience in a hospital administration role.
  • Experience of working with patients and providing information regarding their appointments or treatment team

Knowledge

Essential

  • Experience in medical typing/transcription

Desirable

  • Knowledge of hospital systems such as I.PM, Evolve, ICE, Bighand

Personal Skills

Essential

  • Ability to communicate effectively with people at all levels
  • Ability to follow policies and procedures
  • Pays attention to detail
  • Enthusiastic and self-aware

Desirable

  • Knowledge of medical terminology appropriate to specialism
  • Knowledge of speciality specific patient pathways
Person Specification

Qualifications

Essential

  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent including English and Maths

Desirable

  • Computer Literacy Course e.g. ECDL

Experience

Essential

  • Experience of using of IT systems and/or patient data systems
  • Experience of working within a team

Desirable

  • Previous experience in a hospital administration role.
  • Experience of working with patients and providing information regarding their appointments or treatment team

Knowledge

Essential

  • Experience in medical typing/transcription

Desirable

  • Knowledge of hospital systems such as I.PM, Evolve, ICE, Bighand

Personal Skills

Essential

  • Ability to communicate effectively with people at all levels
  • Ability to follow policies and procedures
  • Pays attention to detail
  • Enthusiastic and self-aware

Desirable

  • Knowledge of medical terminology appropriate to specialism
  • Knowledge of speciality specific patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU40DZ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU40DZ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

For questions about the job, contact:

Assistant Service Manager - Urolgoy

Leanne Shields

leanne.shields@ldh.nhs.uk

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

418-MED9570-EH

Job locations

Luton & Dunstable Hospital

Lewsey Road

Luton

LU40DZ


Supporting documents

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