Emergency Department Receptionist - Part time

Job summary

We are looking for an Emergency Department Receptionist to join our busyclerical Team.

We would like to hear from people whoenjoy interacting with the public and arepassionate about delivering customer service to ahigh standard in a busy and challengingenvironment. You will have the experience and knowledge to meet the criteria outlined within our personal specification and job description for this role.

If you feel you are the individual we are lookingfor to join our friendly team we look forwardto hearing from you.

Main duties of the job

The post holder will deal with all enquiries from patients, relatives, colleagues and police. The post holder will provide excellent clerical support within the reception and clinical areas of the department.EXPERIENCE REQUIRED:- Confident to deal with the public- Able to work under pressure- Able to gain information from patients, often when very distressed- Competence in the use of keyboard/computer1) To gain information from patients e.g. demographics and nature of complaint.2) To enter information received into one of the ED computer systems amendingpatient's details where appropriate.3) To deal with relative enquiries, either in person or by telephone.4) To respond to emergency ambulance arrivals by obtaining information frompatients whilst in cubicles in the Resuscitation and Trauma area and then registeron system.5) To collect cards after treatment from all areas of the Department.6) To produce header sheets and prepare ED cards for scanning.7) To ensure that all GP letters are placed in envelopes and posted daily.8) To book appointments for patients in the fracture clinic and soft tissue clinic usingthe IPM system.9) Be available to cover annual leave and sickness for all Reception shifts.To liaise with all medical and professional staff and communicate with patients and relativeson arrival and after admission.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton and Dunstable University Hospital NHS Foundation Trust

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

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Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton and Dunstable University Hospital NHS Foundation Trust

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

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