Job summary
The Obesity Department is looking to recruit an enthusiastic and motivated band 3 Admin & Typing Support worker to join our team. This post requires the post holder to provide an efficient and comprehensive administrative typing service to the Obesity Department ensuring that the work is prioritised according to the ever-changing demands of the service. The post requires the ability to work on your own initiative, dealing with all aspects of the work and referring to colleagues when necessary in relation to issues outside of own area of expertise. Candidates should be flexible and adaptable in their approach and able to work as part of a team as well as on their own initiative.
The Obesity Service is a busy Outpatient department located in the new Outpatient Centre, near the main hospital site (within the Travelodge hotel site) and focuses on the Medical management of Obesity and pre-operative and post-operative care for our Bariatric Surgery patients.
Main duties of the job
This post requires the post holder to provide efficient and comprehensive admin support to the Department ensuring that the work is prioritised according to the ever-changing demands of the service. The post requires the ability to work on your own initiative, dealing with all aspects of the work and referring to colleagues when necessary in relation to issues outside of own area of expertise.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
To provide admin duties to support the overall effective running of the Obesity department
To provide an excellent standard of typing support to the Obesity team. Typing duties may include touch, digital audio and copy typing.
Undertaking data input duties to ensure computerised records are kept up to date and accurate at all times, including filing, scanning, photocopying and ICE filing.
The role will include typing and checking of letters at speed from dictation, and other tasks associated with the production and circulation of clinical correspondence.
To validate dictations to ensure the patient details are correct by cross-referencing the profiling window with the dictation. To recognise inconsistencies and anomalies within dictations and escalate to the named Author, Medical Secretary or Business Manager if necessary
Answering telephone calls and escalating concerns and queries from patients to the appropriate clinician and supporting with contacting patients to book/reschedule/cancel appointments as directed
To develop a wider knowledge of the service in order to facilitate patient queries via email/telephone and to ensure any relevant actions are completed
To support with admin tasks related to any pilot schemes, pathway changes or digital implementation within the service
To carry out any other reasonable duties as assigned by the Manager commensurate with grade
Observing strict confidentiality in all matters concerning patients and visitors
To be aware of Departmental Health and Safety requirements
Job description
Job responsibilities
To provide admin duties to support the overall effective running of the Obesity department
To provide an excellent standard of typing support to the Obesity team. Typing duties may include touch, digital audio and copy typing.
Undertaking data input duties to ensure computerised records are kept up to date and accurate at all times, including filing, scanning, photocopying and ICE filing.
The role will include typing and checking of letters at speed from dictation, and other tasks associated with the production and circulation of clinical correspondence.
To validate dictations to ensure the patient details are correct by cross-referencing the profiling window with the dictation. To recognise inconsistencies and anomalies within dictations and escalate to the named Author, Medical Secretary or Business Manager if necessary
Answering telephone calls and escalating concerns and queries from patients to the appropriate clinician and supporting with contacting patients to book/reschedule/cancel appointments as directed
To develop a wider knowledge of the service in order to facilitate patient queries via email/telephone and to ensure any relevant actions are completed
To support with admin tasks related to any pilot schemes, pathway changes or digital implementation within the service
To carry out any other reasonable duties as assigned by the Manager commensurate with grade
Observing strict confidentiality in all matters concerning patients and visitors
To be aware of Departmental Health and Safety requirements
Person Specification
Qualifications
Essential
- English Qualification, prefer GCE/GCSE standard
Desirable
- Typing Qualification (LCC, RSA or similar) please specify grade
Experience
Essential
- Microsoft Office (Word, Excel, Outlook)
Desirable
- NHS IT Applications (iPM, Evolve, ICE, Big Hand)
Experience
Essential
- Typing in office based environment
Desirable
Knowledge
Essential
- Understanding of the need for confidentiality awareness at all times
Desirable
- Understanding of the NHS and medical terminology
Skills
Essential
Desirable
Person Specification
Qualifications
Essential
- English Qualification, prefer GCE/GCSE standard
Desirable
- Typing Qualification (LCC, RSA or similar) please specify grade
Experience
Essential
- Microsoft Office (Word, Excel, Outlook)
Desirable
- NHS IT Applications (iPM, Evolve, ICE, Big Hand)
Experience
Essential
- Typing in office based environment
Desirable
Knowledge
Essential
- Understanding of the need for confidentiality awareness at all times
Desirable
- Understanding of the NHS and medical terminology
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
